Hi @ABratt, welcome aboard to the Fitbit Community! I'm wondering how it goes after your posted? Is the issue persisting? I have read your post and all the steps you have tried are correct.
Just make sure your phone is listed as compatible. If your phone is not listed, this doesn't mean it won't work, but these type of issues might happen from time to time, since the app is not optimized to work with the device in question.
If the issue persists and the troubleshooting suggestions from our help article: Why can't I set up my Fitbit device? are not addressing the issue. Try to reset your app: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you around and let me know if you have other questions.
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