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FB mobile app denies login from smartphone

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‎07-15-2017 00:10

‎07-15-2017 00:10

Unable to access FB (Charge II) tracker account via mobile device (Sam Glx Note 5). The account was setup several mos. ago and I never logged out. I've reset passwords for both mobile and .com accounts, however I'm only able to gain entry into .com. Should the use of the same password work for all devices?

Thanks,

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‎07-17-2017 07:12

‎07-17-2017 07:12

Hello @Pinklond, welcome aboard to the Fitbit Community. Indeed the same password should work for all your platforms. So if you are having issues to access make sure the email or password are valid.

 

I'm wondering if you are getting any error at the moment to log in to your mobile app? Take a look at this post for more details and additional help.

 

Let me know how it goes. See you until the next one.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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