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FITBIT app wont save my live tracking

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‎05-18-2017 10:02

‎05-18-2017 10:02

I turn on live exercise tracking on the fitbit app before my walks and it logs and records the entire walk except when I go to save it, it just loses the data like it never happened. So I manually enter my workout and the app subtracts 2k steps. Help?

Best Answer
3 REPLIES 3

‎05-18-2017 10:52

‎05-18-2017 10:52

@Pawshapedheart, is appears that you probably used the Pause & Resume feature during the walk, which causes the app to not save the activity.  When using the MobileRun option on the Android App, ensure that you do not use Pause & Resume during the walk. Just wait until the end of the walk and use the Pause & Finish to end the activity, and it will be saved.

Best Answer

‎06-16-2017 12:35

In response to USAF-Larry

‎06-16-2017 12:35

What?? It didn't use to do that. And today I definitely did NOT use the pause feature, but all my data we net into lala land. Some days it works, and sometimes it could be 2-3 hours before it shows up. I think this a bug with the latest uodate.

Best Answer

‎07-16-2018 13:01

In response to USAF-Larry

‎07-16-2018 13:01

That just seams ridiculous, and should only be considered a temporary fix. This has been a issue for a long time and with multiple updates this shouldn't be a problem anymore. we spend hundreds of dollars on our devices, they should work as expected.

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