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Factory reset

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‎03-31-2020 20:51

‎03-31-2020 20:51

I did this now i cant connect the phone to the ionic it wont turn on any ideas on how to fix 

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‎04-01-2020 06:52

‎04-01-2020 06:52

When you perform a factory reset the app will no longer recognize the unit and you have to re-link it with the app. Step 1 is to remove or unlink the unit from the app - go to the settings page, tap on the unit tile and then the trash icon on the upper right corner. Step 2 is to go to the phone's bluetooth settings and make sure the phone is not still linked to the unit - unlink it if it is. Step 3 is to go back to the app and then add the unit like you did when you first did it.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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