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Failed friend request - 404 error

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‎11-08-2020 20:13 - last edited on ‎11-10-2020 15:22 by Fitbit Moderator

‎11-08-2020 20:13 - last edited on ‎11-10-2020 15:22 by Fitbit Moderator

I cannot add friends  Get error 404

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎11-10-2020 15:22

‎11-10-2020 15:22

Hi @PorkTjop, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎04-02-2022 09:40

In response to RicardoFitbit

‎04-02-2022 09:40

I have the same issue & none of the suggestions helped me..  I'm on a pixel 5, is updated as of a couple of days ago.  This happened last night when I tried to add a friend, both by username & email address. Happened today too.. I don't know her device, but it happened to her too  

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‎04-02-2022 09:45

In response to NeonRose5

‎04-02-2022 09:45

She's on a pixel 6

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‎06-28-2022 00:10

In response to RicardoFitbit

‎06-28-2022 00:10

Hello,

I also have error 404. I've tried all of this and I still cannot add anyone as a friend. I'm on a pixel 4a.

Could you please help me? 

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‎06-28-2022 14:04

In response to Minhots

‎06-28-2022 14:04

Hello @Minhots , @PorkTjop  and @NeonRose5 

If the above troubleshooting tips are not working for you you can try clearing the cache to see if that helps. First log out of the Fitbit App then go to your phones settings, tap apps, find Fitbit in the list of apps and tap it then tap storage. Now tap clear cache then return to the Fitbit App and try to send a friends request again. If this doesn’t work I can’t fix what’s happening within the app but if the person your trying to add is a personal friend of yours I can offer a workaround that would work. Again it’s just a workaround and certainly not a permanent fix. Just send the link I provide you to your friend and once they click on the link they simply tap”add friend” under your profile picture.

Here is your links: 

 

PorkTjop: https://www.fitbit.com/user/7Z8RBM

 

NeonRose5:  https://www.fitbit.com/user/9DW8PB

 

Minihots: https://www.fitbit.com/user/9ZRDXK

 

You can send this link to your friend through Facebook, private Twitter, email, or text message. Basically anyway that you communicate with your friend. 
😃 Please let me know if this helps. 

 

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