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Failed to log in the Fitbit app

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‎11-12-2020 13:51 - last edited on ‎11-13-2020 09:54 by Fitbit Moderator

‎11-12-2020 13:51 - last edited on ‎11-13-2020 09:54 by Fitbit Moderator

I am having the same issue with Android. I can log in fine on desktop, but to sync my new devices i need the app to allow me in. and the Get support page is completely blank, no links to chat or phone to call. not sure what gives there. This is not the way i wanted to come back to fitbit after a year of not using.

 

Moderator Edit: Clarified subject

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‎11-13-2020 10:08 - last edited on ‎11-02-2024 12:18 by Fitbit Moderator

‎11-13-2020 10:08 - last edited on ‎11-02-2024 12:18 by Fitbit Moderator

@AmysChaos A warm welcome to the Fitbit Community. I've moved your post to the Android board. 

Sorry to hear that you're experiencing this with the Android app. Since you're able to log through your desktop but not in the Fitbit app, please confirm you're using the same email address and password used when logging through your desktop. Do you receive any error message when logging in? 

I would like to continue assisting you here and if a case creation is needed, I'll be happy to help with that. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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