Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Bjojo]

I got an update and now it is worse. My charge 5 won't Bluetooth to my flip and I've lost my sleep  on my fitbit and my sleep and and steps on my phone.

[conwild]

I have had fitbit app on my phone for years (Galaxy S8) and have purchased premium app.  I just purchased Galaxy Flip 4 and cannot use fitbit or the Premium app I paid approximately $90.  Feel like compensation or refund would be in order.  I used Fitbit app everyday.    😥

[Bbrenner]

I think if we keep letting them know how disappointing this whole glitch is that they will work faster? Plus the watches are on sale for the holiday season now. They are motivated for big sales but with this unresolved issues it could deter shoppers. I am trying to figure out what to buy to replace the Fit bit but I need to coordinate with an app called Active Fit. Active fit syncs with Fitbit and Google fit. Not sure what watch has Google fit because I would have bought it already. Sent via the Samsung Galaxy Z Flip4, an AT&T 5G smartphone

[Phoenix1967]

@conwild I feel like ALL of us should be getting some kind of compensation. Refunds on premium if that was paid, and some kind of compensation for these weeks of poor service. They need to do a lot to restore the bad taste all of this experience has left. Top it off, I'm chronically ill, and this stress of dealing with unpleasant tech support and moderators hasn't been having a good effect on my autoimmunity. I really didn't need that. That doesn't even mention the scores of catfishers that showed up in my inbox because I forgot to remove all personally identifiable info from my profile before posting public messages. *face palm... There ought to be a public service message about that. Lol 

[SunsetRunner]

12/11/22 - Android update / Charge 5 syncing problem still happening

[Phoenix1967]

@Bbrenner Not only Fitbit needs to know how disappointed we are, but the PUBLIC needs to know how disappointed we are with tech support and Fitbit needs to know that the public is becoming aware of our disappointment! They will be scrambling to try to resolve not only this issue, but hopefully improve the way their tech support treats people, and try to resolve a PR problem their lack of attention to this issue created. 

[Cubby12]

Is this update to fix issue with Bluetooth connection on flip 4. Did not work on my luxe, still can't connect to phone

[Cboj]

FWIW I have  Samsung Z Fold  Updated to Android 13 yesterday. I can't sync with Charge 4, but Aria Air scale still works

[goforitbugs]

It will never work been waiting 10 days now

[Allapearl222]

Same! I bought another luxe and now both are not connecting. 

Same.

It's the app. It keeps freezing on me. I can't even open settings from the app itself. I even bought a new luxe fitbit because fitbit informed me that I had no warranty on the first one. Very disappointed. I even subscribed to the premium thinking it might work....nope

I hope it does....unfortunately it didn't work for me and I bought a new one also. 😞

[Jaziubog]

Same issue for me also.

Flipz4 and Charge 5...

Will not connect.

[Andre_cb]

My wife is having the same problem. Samsung Fold 3. Both of us have Charge 5. I updated mine to the latest firmware, works as a charm. After Samsung's update the synchronization stopped working. I even went through pairing her watch with my phone, updating with the new firmware and trying again on hers, no luck.

[Phoenix1967]

I suggest the Fitbit staff try taking classes in diplomacy and people skills. That might go a long way towards de- escalating situations like this, if they showed some compassion and understanding of our viewpoint. 

@goforitbugs Before I can look for another tracker, I'd need a full refund on this one that I've had most of this year. 

How about it, Fitbit? Are you willing to buy us off to get rid of the problem that way, and move these phones to the non compatible list? Or do you think you can still fix this?

[Oosaskzs]

I just contacted them again..... this time they acknowledged the problem straight away it seems that it is now on their redar

[Claygriffith01]

I'd be willing to accept that deal as well.  Give me back the retail cost of my fitbit and I'll buy a different tracker if the Fold series is going to be incompatible. 

[Phoenix1967]

@Oosaskzs That is an improvement, however small. It was really frustrating to me to be taken through hours of repeated troubleshooting, followed by a very insulting followup article of how to pair a Fitbit to the phone, only to be told they knew about the bug when I pointed out this community while blasting them for the insult. Incredible. I wasn't angry until then. Hopefully others will be spared the nonsense we went through. Maybe?

[RodrigoMFitbit]

Hello everyone!

Welcome to the newcomers. I appreciate you taking the time to post about this situation. Please note that this has been reported and a solution is on the works. Something came up after the Android update, affecting specific devices. I greatly appreciate your patience. 

Have a nice day!

[Claudit]

Hi,

This nothing burger of a response is not acceptable after almost two weeks of devices not working.

"Sync to another device" is NOT a solution.

What is fit bit actually doing to address the situation? 

Have you identified the issue?

Is there an ETA on a solution?

Will you be refunding users who are currently paying for the premium service?

[Phoenix1967]

@goforitbugs 12 for me. Some people since November. And they knew since the BETA version. Why is it still an issue?! What are they doing about it? That's what I want to know! It would be nice to hear "We've got x number of people dedicated to working only on this issue until it's resolved, and they're working with an associate over at Samsung to get some cooperation there." Fat chance, but it sure would make me feel like it was more of a priority than what they've been doing to us thus far, especially the "delightful godlike moderators." *batting eye lashes *gagging 

Is this going to be my fifth deleted post? LOL 

[marcoure]

When that will be fixed???? few days? months??