Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Greg1982]

And just like that, I bricked my watch.  DO NOT UNDER ANY CIRCUMSTANCES CLICK "CLEAR ALL DATA" FROM YOUR WATCH.  Mine now says "Download or update the Fitbit App to set up" with the FItbit logo and (the date from 2021 which I can't post in this forum?...really?) underneath.  I don't even have the time on the watch anymore.

[Claygriffith01]

That's not bricking, that's exactly what you expect it to do when you clear all data, you need to reconnect and set it up again but of course the connection isn't working.  When a device is bricked, that means that it is no longer functional, doesn't power on or gets stuck in a boot loop and cannot be simply reset or set up again.  

[KM5421]

Either way, I wish I would have read this an hour ago before I chatted with customer service and they told me to clear all data and reconnect. Now it's 100% useless instead of 98% useless. 

[Cubby12]

What is this update for?  Did not fix issue with connecting to me flip 4

[Alimarie5]

Did the Samsung factory reset work? If so,  how do you do that?

[SunsetRunner]

@YojanaFitbit 

No. Fix your code, and compensate us for downed time. These are $1,000 + USD mobile devices we're talking about here, not some throwaway burner phones!

Are you seriously recommending that I replace a $1,000 USD phone, that's already configured, backed up, encrypted and managed because your programmers can't write a proper hook? Get real.

Your competitor's products work beautifully on Android 13 on the Z-Flip 3. My wife didn't have a single hiccup with her Garmin after the OS upgrade.

I'm not going to buy a new phone. I'm buying a new watch.

[SunsetRunner]

@robinrunner66 I went with the Venu Sq. Figured if I'm going to replace my Charge 4, I might as well upgrade a bit.

That being said, shipment on it ended up delayed. Could be coincidental, but might be because of this Fitbit SNAFU.

[Rtrotter23]

Here is what I found. I currently have my FitBit app connected to my tablet which was not updated. It is syncing fine. My Fold 4 is syncing but not by itself. I think it is getting the information from the app itself and not truly syncing as it was before. That's why the sync showing on my Fold 4 is somewhat delayed. While this works for me as all I do is wait a bit, it is not the answer to the problem. My Fold 4 is not paired with Bluetooth and that seems to be the issue!

Edit: Update, I also have other apps that are connected to my Fold 4 that are not affected by the lack of syncing problem (Healthy Wage, StepBet and Yes.fit), they are getting the correct info from the FitBit App even though they are loaded onto my Fold 4. I understand this is not the ideal situation and the pairing problem should get fixed, but it is a workaround for those that have other devices and still want to use their Flip and Fold phones!

[goforitbugs]

This is becoming a crazy situation 

[Sahmantha]

I had a fitbit firmware update for my Lux on Monday which I ran and all was working with my Lux after.
I have an OS update on my Android on Tuesday morning and now my Lux will not sync. I have tried all troubleshooting to get my Lux to Bluetooth (BT) link to sync and nothing is working.
Steps Completed:
Reboot of phone
Turned BT off and on
Removed Lux from BT identified devices and it will not link back
Uninstalled fitbit app
Rebooted phone
Reinstalled fitbit app
Rebooted phone
Tried linking my Lux from fitbit app to BT on phone
No success

Any additional ideas?

Sync also will not connect\pair to my laptop BT either

[Dark_Phoenix]

Same thing! Finds it but WILL NOT FINISH CONNECTION. Waste of $150 plus tax....I have heart ❤️ issues....fix it FITBIT or send me a check!

57.20001.171.50

[goforitbugs]

This has been an issue for 11 days now 

No  fix in sight 

[StrikerJaken]

Hm.. seems like this post is now beeing pushed down?

[LostKiwi]

@StrikerJaken They should never have marked this as "solved".  Seriously... 🙄

[Claygriffith01]

I agree. They did it to try and reduce visibility im sure 

[matsmithlondon1]

"Solved" i.e. we don't have a solution, buy a new phone

[LostKiwi]

LOL ... right? 

[Claygriffith01]

I'm not blaming Samsung for this.  The fold devices work fine with every other bluetooth device except for Fitbit devices.  This is a Fitbit problem and it's not Samsung's job to fix it for them or to conform to whatever non-standard bluetooth implementation they are using. 

[LostKiwi]

Well ok, that's fair when you put it that way. 🤔 😊

(Doesn't change their total lack of support though. I have no confidence in the brand after this experience.)

[Dark_Phoenix]

Seems that Fitbit isn't happy about the issue either. I'm not kidding when I say send me a check n I'll send back your device that no long works. I have a Fold 4 and this company should have pre readied themselves for patches or updates to continue stable compatibility. That's a breach of the contract on their end which gives me a full refund plus a new device (for free) actually.