Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Phoenix1967]

@ionicJH You could try contesting the charge with whichever financial institution they billed the renewal to. Tell them that Fitbit stopped providing service even though they charged you. Might be able to get the charge reversed. 

[ionicJH]

Great idea! Thanks! Harping on Twitter doesn't seem to matter anymore. Will post back if I get any results!

[ammetcalfe]

Me too. Problem with Samsung Fold 2 after Android 13 update.

Hmm, odd that all my other apps work just fine on Android 13.

[Steve_t100]

This issue been happening since late November when Android rolled out over periodically to now. Fitbit the brand went downhill. The fact that it's owned by google, left Fitbit behind during the upgrade. Lol. The fact they tell you that they are working on it for almost a month just means they have no clue. Should give your customers a timeline a month ago 

It's been almost a month for most. Fitbit made its money as advertising this is as a daily use along with health. The fact they don't acknowledge it to its customers after an 30 minutes trying to get you to reboot. Lol

Firmware was for something else lol

[rsabamd]

I'm having the same problem. After speaking to the Fitbit support person they said it's a known issue. They wouldn't give me any idea when this issue will be resolved. 

I purchased my Charge 5 after having open heart surgery so I could monitor my heart rate. Now my Charge 5 has become a useless bracelet that doesn't even show the right time.

Is anyone mad as h*#! that this happened and the lack of response from Fitbit?

[CAmyotte70]

Who has an extra phone lying around? Lol. I only have one.

Which I paid a lot for, btw....

[CAmyotte70]

Who has an extra phone lying around? Lol. I only have one.

Which I paid a lot for, btw....

I have the Samsung galaxy z flip3, same thing. I even did the factory reset. Now the fitbit is totally useless. You'd think they would check everything thoroughly before releasing a new update. Ridiculous. 

Doesn't work. 

[marcoure]

this is a major issue now as nothing fixed yet....a real DISASTER ........no update at all from Fitbit.....They suggest to connect the watch on other phone....a joke.....can't believe how they manage that one.

I have only on phone to connect my watch....and not planning to change my phone.......will change the watch first........

[Gretrev48]

Agree, totally disgusted with Fitbit technical support. Totally unacceptable.

[LostKiwi]

Honestly, this thread should not be marked as "solved" because it is not.  My Fitbit is less than a year old, so I should be able to return it, right?  We should also get pro-rated refunds for Premium.

What really irks me, besides things not working, is the Fitbit ads to sell more devices - knowing full well some aren't going to work!  Where is the disclaimer that there are compatibility issues with certain phones?  ...Nothing?  This seems highly irresponsible and reckless, certainly not a good look with first impressions of new customers.

[marcoure]

my understanding is marked as "solved" by samsung not fitbit. Only fitbit have issue to connect devices on phone not other company.

So, this is really a fitbit issue........ it could be an hardware issue and not software ( code programming ).

They take so long to fix it...... so, looks like an hardware issue ( not good at all )....... at the end, it is a real DISASTER.....

.......if nothing happen soon..... I stopped my choice on a Garmin venu sq music.

[LostKiwi]

This thread is marked as "solved" by Fitbit, with the green checkmark in top right corner.

[marcoure]

it is marked as  "answered" not solved..."Go to the best answer" as Fitbit moderator said....... Fitbit are working on this issue  without any results as I understand.........

[LostKiwi]

After trying all over avenues, I called Fitbit.  At least they aren't telling us to restart our devices anymore, lol.

I would suggest calling if you haven't already - and ask Fitbit to offer free month(s) added to Premium Memberships if/when they can ever fix this.  Currently, they don't appear to be in a hurry to refund anything - but they do send an email with a case number.

It would be world's better than "use another phone" and a small gesture of goodwill to demonstrate they actually care about the inconvenience to customers and thank us for our patience.  The Support member I spoke with thought this was a good idea, so maybe if enough people ask for the same thing, they might listen.

I just hope people keep this front & centre as a priority for Fitbit, and not let it lag.

[CAmyotte70]

Ya, I know it's the new Fitbit Charge update, not the Samsung update, because my Fitbit was working fine after the Samsung one. And that's what I said when they told me to sync it to another phone for now. Um, I only have one phone lol. That's not a solution. If this isn't fixed soon, I'm going to insist on a refund. This is insane. 

[SunsetRunner]

The latest upgrade from Samsung on my Flip 3 will no longer allow me to sync my Charge 4. is there a fix for this?

[No69]

I got the fitbit charge 5 for Christmas, just got it, so pumped....well that ended FAST! I have a Samsung Z Fold 3, it's capable. I downloaded the app, made an account everything possible I tried. The charge 5 is 100% charged, and the device keeps saying download app to start using the device. I did that! I did the whole stupid found it thing, and it kept saying connecting, but never connected. I called and chatted customer service. Did all the bs they say to do that really never does anything, but I did it. Nothing. Now they want to send a new one. Should I just tell them not to...bc this is beyond ridiculous. 

[MrRubbs]

Lots of users are having issues with android 13. I Have a charge 5 and a Zfold4, same issue. I'm working round it using an old Huawei P20 phone, which will connect, do the Bluetooth pairing request and sync correctly to my old phone and thus my Fitbit account, this means the same data is then viewable on my Zfold4(Since it refreshes data from my fitbit account).

I'm still very dismayed with both Samsung and Fitbit, I'll be looking at other brands after my contracts up for renewal!

Hope this helps!

[JonnyT]

Hey, I have a Fold 4 and it was working for the last two weeks, but as of yesterday I'm getting exactly the same issue. How did you actually get in touch with customers services? Is there an email or phone number? I'm not sure a new device will solve the problem - it seems to be bigger than that. My hardware has hardly been used - worked perfectly then all of a sudden getting this issue - bizarre.

I have a Fold 4, and when I first starting using it (couple of weeks ago) it was syncing with no issue. As of two days ago, just stopped syncing. Now the app will pop up immediately with "Found It!", but then hangs "Connecting..." - is this the same issue that everyone else is getting? No amount of resets, reinstalls, etc change anything about it.

Found this: https://piunikaweb.com/2022/12/09/fitbit-charge-5-not-syncing-with-galaxy-z-fold-flip-phones/

[rduke982]

I love my Samsung. FitBit is the issue. It is not Samsung. When the phone updated to Android OS 13.0, FitBit quit working. It's a glitch they need to fix ASAP before they lose more customers.