Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[rsabamd]

Thanks. I saw that. I would expect an estimate on when it could be resolved instead it's just "sorry', I expect a lot more from a company the size of Fitbit. 

[Steve_t100]

Cancel your premium. They won't reimburse you. 

Android 13 rolled out end of November which screwed charge 5 for zfold and Zflip. Out of luck with no solution and they won't help u but waste your time.

[JB0767]

Same issue, Galaxy Fold 4, Charge 5 stopped working after Android 13 update.

Factory reset Charge 5 now it is useless as can't even pair back to phone so stuck in setup phase.

Very annoying!!!!

[Ganthat]

Is there any progress with this issue? It seems to me you need to either give time scales for completing the fix or start offering discounts/free replacements for devices that do work. This is an unacceptable situation at the moment!

[Cilla61182]

I hate your having problems. Can u tell me how you got my email? I'm
getting many from fitbit users when I am just a user with a question to and
do not work for them. I don't know how this is direcrecting toward me.
Thanks for your help.

[Ganthat]

Hi Cilla,

So sorry to have disturbed you, I hope it hasn't been too annoying.

I was replying on a thread about this issue and thought the link I replied to was going to a fitbit moderator who was listed as 'best answer' but was just saying please be patient.

This might be user error; in which case I apologise again for my mistake.

Hope the rest of your day is enjoyable,
Matt.

Sent from Outlook for Android<>

[Hendriks1980]

Same for the z fold 4.

[ayoeckel]

Ever since @DavideFitbit responded to the thread and marked it as
"answered"- he's been quiet as a mouse. I bought a new tracker with a
different company. Absolutely horrible customer experience with NO
resolution for WEEKS! Its not like we have obsolete phones that should be
desupported.... Can't believe a company of this size has such a lack of
response.

[Phoenix1967]

@Steve_t100 Yeah, they definitely lose that fight... when it becomes a choice between our phones and Fitbit, we're going to choose our phones every time, I think. Much cheaper to drop Fitbit than Samsung. 

Same, I was shocked when they suggested that. I'm like, "you mean try somebody else's phone just for trouble shooting? To see if it will work?" They were like "no, to use your tracker." "You've got to be kidding me!" 

Fortunately, I did have a tablet that it will pair with, but it's a huge inconvenience, because I don't have my tablet with me all the time. I notice my Fitbit battery seems to be draining faster, I think because it's probably looking for that tablet when I'm not around it. 

[Rtrotter23]

You do not need your tablet with you at all times, or any other phone to be able to utilize your Fitbit watch or the app. Your info gets saved in the app and then if you go to the unpaired phone( In my case it is a Samsung Galaxy z Fold 4 and open your FitBit App while it may be a bit delayed it will sync. This is what I have been doing ever since this entire episode started! Go to your Profile picture and click on it, it will bring up a list where one of the items is the last sync. It may be off by a few minutes, but not much. While this is not the optimum fix, it is still working!

[Phoenix1967]

@Rtrotter23 I know. My point was that my tracker seems to be looking for my tablet, to which it is paired, and this seems to be draining the battery, because it's not finding it due to me not being around it. At least, that is my perception, because the tracker is suddenly running through power faster than it used to, and I don't have any other ideas as to why that would be happening. 

[Gretrev48]

Too late, tried so many troubleshooting tactics that it got un-paired from phone, will not pair up again, and as of late night , after charging it, clock time went back to 01:01 so I can't even use it to tell time! Beyond disgusted at this point.Sent from my Verizon, Samsung Galaxy smartphone

[iluvecake]

Is there an update for this? I have a Z flip 3 and my Charge 5 no longer syncs 

[Gretrev48]

Too late, after umpteen tries at troubleshooting and several chats/calls with Fitbit, charge 5 got un-paired from phone, will not pair up again, and now clock time on charge 5 reverted back to 01:01 after last charge and can't get it back to correct time. So now I can't even use it as a simple watch! 😕 

[Rtrotter23]

If possible, try not to check on where you are step wise (if that's what you are checking) until you are in the vicinity of your tablet. I don't notice my battery draining because in general I am always within the vicinity of my tablet. But, then I am using an under the desk Cubii and do not go walking outside all that much. But, I have done runs(away from my tablet) to do errands and I did not take my tablet with me and just synced when I came back and it was fine! I'm going to try to see if my phone still syncs when I am away from my tablet and how long it takes( if at all!
Like I said, not the optimum fix, but not buying a new Phone nor a new tracker! But, then again I am very patient and feel thayt this will get resolved at some point!

Short answer, no. No fix yet all of us are waiting with bated breath. The workaround is to use another phone or tablet that HAS NOT BEEN UDATED to Android 13! Your current phone will sync indirectly with the FitBit app because your info is being saved to the cloud and then being downloaded to your phone! Not optimal but workable!

[marcoure]

Hello @DavideFitbit ............ this issue will be fixed soon or not????....... this is a DISASTER...........I made my choice for a new watch..... if Fitbit doesn't fix it ( looks the case )....... I will drop my useless Fitbit watch and buy new watch from other company........ and will share my TERRIBLE experience to anyone talking to me about Fitbit .......... even if Fitbit fix this issue, I believe that is better to switch right away to an other company as Fitbit customer service is HORRIBLE and this kind of situation could happen again for sure in future.

I have the same problem

[Rtrotter23]

No, I do not work for Fitbit, just choose to find a solution rather than getting myself worked up about something I can't really do anything about. My answer was honest, and it was meant for folks like me that have bigger things to worry about!

[Phoenix1967]

I'm not noticing my battery draining because of excessive checking, but because of more frequent need to charge it. Lol I'm not a neurotic nut case going around with my eyes glued to my wrist. This is just normal use. Nothing changed except it's paired to something that isn't with me and whatever Fitbit is doing in the background. Oy! 🙄🤣

[Rtrotter23]

Maybe I don't notice it because I charge my battery every 2-3 days or whenever I see it go below 70%, I will check to see if that's happening to me or if it needs to be charged more frequently with this new setup!

[marcoure]

As solution, I am waiting the Boxing day....... I will buy new watch from other company.....this is my plan......Fitbit is not anymore trustable