11-23-2022
11:06
- last edited on
12-14-2022
15:00
by
YojanaFitbit
11-23-2022
11:06
- last edited on
12-14-2022
15:00
by
YojanaFitbit
I updated to Android 13 today.
From then on, no sync possible anymore.
I already:
Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.
Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.
Answered! Go to the Best Answer.
12-19-2022 04:50
12-19-2022 04:50
Still using my old phone to sync, of course it has not phone service so I have to sync when I have a network connection. Not going to read all 33 pages of community input, but apparently, no one has seen any word of a fix. I am seeing it is a problem with Fold and about all, if not all, fitbits. Hate to ask but is there a competing watch with comparison features and price? This has gone on long enough.
12-19-2022 05:04
12-19-2022 05:04
@mikeshbike - 33 pages of Fitbit not fixing the issue basically. It's affecting all Samsung Foldables include Flips & Folds.
Lots of people have move to Garmin and Samsung who they have confirmed have worked.
12-19-2022 06:53
12-19-2022 06:53
Adding myself to the list of fitbit (ex)users that can no longer connect their device to their phone after the recent android update. I have updated the fitbit app to the Dec 6 version 3.72 and it does not solve the issue of connectivity.
12-19-2022 07:35
12-19-2022 07:35
When is this going to be fixed? I can't change the time zone, so it is now the wrong time
12-19-2022 07:56
12-19-2022 07:56
I have a Charge 4, had it since 2020, never had a problem until November this year. Suddenly it will not pair to my Galaxy Z Fold2. I am running Android 13, One UI Version 5.0, and current on all software updates. I have had no issue pairing the Charge 4 to this phone until now.
I have tried:
Rebooting the phone
Rebooting the Charge 4
Uninstalling and reinstalling the Fitbit App
Trying to re-pair the Charge 4 to the phone, but the phone will not recognize the Charge 4
Doing all the things listed above in various orders, but still nothing.
I am ready to throw this thing in the garbage and get a Garmin. Is there any fix for this? I am able to pair my phone with other devices no problem, it's just the Charge 4 that won't pair.
12-19-2022 08:11
12-19-2022 08:11
I have tried everything but my Charge 4 cannot connect to my Z Flip 4. I give up already, and now using Galaxy Watch 4 👍
12-19-2022 10:11 - edited 12-19-2022 10:12
12-19-2022 10:11 - edited 12-19-2022 10:12
Fitbit know about it but are giving no timescale as to when it will be fixed. I've gone and got a galaxy watch 5 and my charge 5 is in the draw hidden away as its useless right now.
12-19-2022 11:46
12-19-2022 11:46
Since upgrading my phone to the new Samsung z flip I can't connect it to the app
Any ideas
12-19-2022 12:26 - edited 12-19-2022 12:30
12-19-2022 12:26 - edited 12-19-2022 12:30
Android 13 update fitt bitt wasn't prepared for, it caused an issue since late November. They claim that they are working at it with no time table. They will suggest to use another phone. Highly inconvenient. It's way too funny that fitt bitt is part of the Google family lol.
This is not a Samsung issue. Since all other apps work just fine.
I think you should return it and get your money back until the issue resolved.
12-19-2022 13:54
12-19-2022 13:54
When do all the things you listed, I found it useful to also "forget" the device in my mobile device's bluetooth settings. Also, is there any chance your Charge 4 is trying to connect to another Bluetooth device?
This is a little scorched earth, but should cover most possible problem areas:
Good luck and let me know how it goes. No, it shouldn't be that hard.
CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows
12-19-2022 14:45
12-19-2022 14:45
Just found this gem on this page - https://gadgetsandwearables.com/2022/12/12/fitbit-samsung-z-flip-folds/ -
"A factory reset or clearing the app cache does nothing to fix the issue. The same is the case for other typical troubleshooting steps. But this latest firmware update that goes under the number 20001.188.58 supposedly does."
I have tested and can confirm that the firmware update 20001.188.58 DOES NOT solve the connectivity issue on my z flip 4.
12-19-2022 16:35
12-19-2022 16:35
In case you are wondering, the problem affects all Charge 5s around the world with the Galaxy Z-flip and folds. I can attest to that. We may be viewed by Fitbit as "the small segment" of their population, but remember... we are the trailblazers. Without us, there will be no Fitbit. Don't mark the thread as "solved" as it insults our intelligence.
It's time to wake up and smell the coffee. I've had the problem since the Galaxy firmware upgrade and that's been like more than 2 weeks ago. Luckily I have an old Galaxy Tab which works. But that's only a temporary solution. Keep it longer and your customers will do the walking.
12-19-2022 19:37
12-19-2022 19:37
I have been having the same issue and it's still not fixed almost 2 weeks later. Hope it's fixed soon.
12-19-2022 21:28
12-19-2022 21:28
I have an Inspire 3 that will not pair or sync to my Flip 4. Just wanted to add that another device is also having problems. I got the Inspire today and tried all suggestions multiple times until I found this thread. Glad to know I'm not alone.
12-19-2022
23:05
- last edited on
12-20-2022
10:16
by
RodrigoMFitbit
12-19-2022
23:05
- last edited on
12-20-2022
10:16
by
RodrigoMFitbit
It also affects my Luxe and the Versa owners here - and Fitbit continues to sell them without adding Galaxy Flip & Folds to the list of incompatible devices.
https://www.fitbit.com/global/us/technology/compatible-devices
At the very least, it is incorrect - if not false advertising. It's beyond me how a company can do this in good conscience, and I'm pretty tired of seeing their ads.
Has anyone been offered free month(s) added to their membership as a gesture of good faith and/or thanks for our patience yet?
@Barbara913 Thanks for that. Interesting.
@cmelody If you got the Inspire recently, just take it back while you can. There's no timeline for this to be fixed and Fitbit have been really disappointing as far as customer appreciation goes. We're paying for memberships that aren't cheap, and can't be used. My Luxe is less than a year old and I only got 4 months of a paid annual membership. Save yourself the headache.
12-20-2022 03:34
12-20-2022 03:34
You are correct! I have been very frustated because of this. I cannot wait any longer so I purchased new Galaxy Watch. It is working flawlessly without any issue.
12-20-2022 05:25
12-20-2022 05:25
This forum thread has been very useful and established that Fitbit / Google and Samsung need to work together to fix the issue and, unfortunately, are not prioritising this or communicating with affected users. It's also good to see members discussing wearable alternatives like Garmin, so thanks.
As for the rest of you people who only come here to vent your spleen and spam us about how much you hate Fitbit now, please knock it off. You're poisoning the thread. If you want to complain about Fitbit, complain to Fitbit, not here. This thread is now filled with the same noise day after day and this is not helpful.
12-20-2022 05:37
12-20-2022 05:37
Still waiting on the fix. Will affected users be notified on the progress of the fix? I'm very unhappy with the loss of the sync. I have lost the ability to track my health and progress properly, but have also lost my notifications on my wrist. I cannot always have my phone out and have missed important notifications. This seems to be a prolonged issue and I hope we are notified of the progress and have it rectified asap.
12-20-2022 05:51
12-20-2022 05:51
12-20-2022 06:03
12-20-2022 06:03
@Rtrotter23 How are you getting phone notifications on your Fitbit if the watch won't even sync to the phone?
Like @TYBT I am really missing my notifications. And getting annoyed at having to remember to logon and sync from a different non-daily device.
Looking in to alternatives however since there's a number of us in my family using Fitbits and we use the shared steps etc which I don't want to move away from and I like the slimline style of the Charge5 which a lot of other smartwatches don't have.
Agree with @huddie the angry rants and complaints about deleted posts are just filling our mailboxes. Use twitter for that (it's good for angry rants!)