Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[SunsetRunner]

Congrats on getting a good reply.  Thank you so much for passing that on 👍 

[Faccmil]

yes absolutely....i have purchased a replacement charge 4 with the fitbit insurance as suggested by fitbit tech support.... now it appears that there is an actual software conflict that has now been acknowledged by fitbit and i may not need the replacement device after all.

[SunsetRunner]

I've just been on live chat and the guy knew nothing. He was useless. Have they said when there will be an update for the bug?

[txteva]

A new Fitbit won't resolve it as it's an issue with Samsung Foldables and Fitbit devices (see here https://community.fitbit.com/t5/Charge-5/Failing-to-sync-after-android-13-update/m-p/5281583)

[txteva]

I got told I'd have to send back my fitbit to get a new one - annoyed that others are just being sent a brand new one! 

[Faccmil]

Ok... I would like to ask for a refund on the replacement device that I will no longer need.
Thank you

Sent from my T-Mobile 5G Device
Get Outlook for Android<>

[huddie]

@joel4015 , You could be right. Only time will tell..

[55Bar59]

Thanx, hopefully will fix what is wrong with me ne as well

Sent from my iPad

[DOOkay]

Updated my Galaxy Flip 4 a few days ago and unable to sync charge 4 with device. Looking at replies it goes further than 1 person.

If fitbit even look into this it might be a while until a patch is pushed out 😑

[joeybig01]

I'm having the same issue on my Fold 2. Only started happening when I carried out the latest Samsung software update 

[LolalouiseH]

I've had exactly the same, since updating my z flip3 I've been unable to sync my charge 5. I have tried every avenue. I was advised to delete my charge 5 from the fitbit app and reconnect it and now it won't even find my watch 😒 

[RDAlmendras]

Same with me, charge 5 wo t connect to Samsung fold 3 after android update

[Alimarie5]

Arghh, I just broke down and purchased a new fitbit. I hope it connects

[ayoeckel]

Fitbit's response to me after I told them I did all the above steps was a discount code for a new tracker..... wow. 🤣

Why would I buy a new device if my current one stopped working? 

[Dadavis42]

I am having the same issue and tried all the fixes that were suggested. Hopefully it will be fixed quickly.

[Slopla]

Exact same thing with me and my flip 4, charge 5.  Have tried everything. It stopped syncing at the exact time I updated to Android 13.  

I'm version 57.20001.188.58 for the charge 5

As I disconnected  charge 5 and am now trying to setup again, I'm stuck at this screen:

 

[Phoenix1967]

@ayoeckel Right... who benefits from that? Fitbit, of course! They are really striking out left and right over this debacle! I hope management sits up and pays attention to this board and realizes why customer satisfaction is plummeting. 

[s-a-b-b]

I have firmware version 57.200001.188.58, all was normal until my Z Flip3 had an update this morning, haven't been able to sync since.

[Slopla]

My charge 5 is 57.20001.188.58 firmware. Same issue with my Flip 4

[iluv2teach80]

So it's not Fitbit. The new update won't help.