Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Claygriffith01]

I agree.  If I could get my money back for the Fitbit I would. 

[Greg1982]

Come on Fitbit.....where is the fix?  

[goforitbugs]

Embarrassing for a huge company 

Looking at other options now 

#newfitnesstracker

[Bbrenner]

You're probably right. Sent via the Samsung Galaxy Z Flip4, an AT&T 5G smartphone

[SteviK]

There was an update to the app in the Google Play store. But even after this update I still can't sync.

[LostKiwi]

@SteviK Thanks, I wasn't aware of the update in Google Play.  So I did that, but still can't sync either.  There was a "Luxe Update Available" on the app before I did that, but cannot sync to "update tracker" yet.

[Pfin3]

Just got a new firmware update for my charge 5. Talk about false hope. Useless. Think I'm also gonna look for a different watch. 

[SunsetRunner]

Same. I had my hopes up. 😞

[rduke982]

I still have not received an update in the Google Play store. This is getting frustrating and beyond ridiculous.

[Bbrenner]

Fitbit app had an update today on my Z flip 4 and the update did not work. The watch is still not syncing with the phone.

Uninstalled app. Reinstalled app. Restarted phone and device. It's been very frustrating and every time I call fitbit the representatives don't seem to know about the problem. They act like it's the first they have heard of the issue.

[memrymakr51]

Thank you for your info on what you have found out.....I have not attempted
to call Fitbit yet......

[Nicole0313]

Can you give us a status update? Are we any closer to a solution?  Are there any workarounds that we can use in the interim? I'm able to enable android developer mode and make changes from a host computer to the device if needed. I have 7 years worth of fitbit data in my app and I use it daily so without access to my new data im feeling blind and I don't have another device to use.

[memrymakr51]

I do not have any info, if there's been any change frm Fitbit. I do have my
old fitbit Alta.....hadn't thought about charging that up & trying
it.....its in storage tho.....☹

[Tmcdonnell]

When is this going to fixed.  My fitbitnis worthless now!

[lanelleishmael]

My problem is instead of steps it tells me calories on the apt. Also won't track sleep now.

[Greg1982]

It's not synching properly.   Calories are being calculated by your phone 

[1stPetdrkoc]

I have the Flip 3 and the Charge 5. I did the Android update on 12/7, but the last time my Charge 5 synced with my phone was on 12/5 at 7 am & it was never out of charge or off my wrist for much time. So, I have a hard time believing that the real problem is the uodate which was done at like 9-10 pm 2 days later.

[Prem.uv81]

I have purchased two inspire 3 for me and my brother we are not able to connect on our Samsung z fold 3.

After too much try I got connected but again it’s disconnected and same situation not connecting on Samsung z fold 3.

if u r not able to solve it than recall it and refund us back.

[LostKiwi]

Z Flip 3 cannot even find Luxe to pair, so cannot connect to Fitbit app.  There was an update for the app.  And, before my Luxe disconnected from app, I could see a Luxe update, but couldn't sync to get it.  There is definitely something down with the Bluetooth if it can't even find the Luxe sitting right next to it.

[Liawastaken]

Hey, one of our executives couldn't connect their Fitbit charge 5 to their phone, they also couldn't connect the Fitbit charge 4, he is using the Samsung fold phone.
When I tried it worked, I'm using the Xiaomi 11T Pro.
I tried to delete and enable again, gave it all the permission it needed and precise location, nothing works
Any help is appreciated.