Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Maggie_M_]

Managed to borrow an older phone (Galaxy S20 with Android 13 update) and my Charge 5 synchs fine with that.  This morning, had a fitbit notification of a new update. Updated to 57.20001.188.58 but still won't synch on my flip 3.  😒 

[mikeshbike]

It is 12/13/22, and I woke up to find an update for Fitbit. I ran it, and my Galaxy Fold still won't connect. I tried all the suggestions about turning restarting Fitbit and turning Bluetooth on and off. It still won't Sync. It won't install the firmware on the watch. I did try to install Fitbit as if it were new. The app said it saw the Fitbit, but it kept timing out on the install/sync.

[rduke982]

How are all of you getting updates before me? I still have not received one for my Flip. 

[mikeshbike]

Do Fitbit Reps monitor the forums and if so can one respond with a status.  I just tried to Get Support on the website and it said it was unavailable.  I would rather not wait on the phone for an hour waiting for support. And do not want to spend another hour do all the things again that I have done already.  I just want them to acknowledge the issue, give a status update. Once a real fix is out there I will spend the time to deal with it.  Hopefully they will test the fix.  I do realize it may be something that Samsung changed with Android that Fitbit did not expect.  But some communication with us CUSTOMERS will help.  Thx

[rduke982]

Good luck with getting a status update. I asked support last night. All they could tell me was their tech team is aware of the issue and is working on it. They could not give a timeline.

[Roxyarnie]

The whole thing is stupid given Fitbit is Google.  Total incompetence.  If my Luxe were not so new I'd can it and move to Garmin.

[txteva]

@mikeshbike The only update we've had is that they are looking in to it - no timeline or even promise of a fix. They do acknowledge there's an issue but I would frankly recommend against connect support directly since they won't know anything more and likely just keep getting you to reinstall everything. 

https://community.fitbit.com/t5/Charge-5/Failing-to-sync-after-Android-13-update/m-p/5289615/highlig... 

[JainDean84]

Got real excited to see a firmware update and still wont connect to my fold. I'm pretty sick of charging an old phone just to use my fitbit, can't believe it's taking this long to clear this up

[Kcluoyi]

23 Nov - The date this thread was first created.

7 Dec - Fitbit staff acknowledged issue in this thread.

13 Dec (today) - Issue remained unsolved.

Some say this issue only affect some minority of the users and that's why fitbit is not prioritizing the issue. But I beg to differ. This issue affected all samsung fold and samsung flip users who has upgraded to Android 13 GLOBALLY. Putting all the numbers together on a global scale, I am sure it's a significant issue. Fitbit support - any updates for us?

[Krinn11844]

Flip 3 here and having same issues with it recognizing Bluetooth but failing to connect since the update. Thanks for posting thar fitbit is aware and working on a solution.

[Phoenix1967]

Globally, there might be a lot of people affected, but still be a drop in the bucket of all their customers. Flip/Fold phones are more costly, as are the newer Fitbits. With the economy being what it is, I'm thinking only a small percentage of their total market is so blessed. I get this impression just looking for cases that even fit my phone... not a lot of selections yet, because that's not where the market is. 

[Robinlee2]

I am very disappointed with this problem.  I have used fitbits since 2013, but will be switching to  different brand.  I regret splurging on this Charge 5!!Sent from my Verizon, Samsung Galaxy smartphone

[SunsetRunner]

All I know is I'm tired of them sending me a link for "what to do if you cannot connect via Bluetooth" crap. STOP troubleshooting from a list of "possible issues" and listen to what us, the customers, are saying! I've had a Fitbit since 2016 and I KNOW how to connect it, I can uninstall, reinstall, reboot, blah blah blah all day long  and it isn't going to make a darn difference because SAMSUNG AND FITBIT messed it up! I sent Fitbit a message on Facebook messenger this morning and they basically told me to use a different phone. My Flip is just over a year old, I'm still paying monthly for it. NO. I upgraded because the OLD phone was no longer holding a charge after 2.5 years.

This morning, my Samsung Flip received another update, a security patch for Android 13. Now it's finding my Charge 5 on Bluetooth (sometimes), but NOT connecting. I suppose one can see that as progress, if ya try hard enough. 

I'm also doing "The Conqueror" challenges and have my Fitbit linked to it, so it automatically registers my miles/steps. I have 3 challenges going, and 4 more waiting in the wings.  Fitbit is also linked to my weight loss app...and it's all WORTHLESS now!!  FIX IT!!!!!!!

[Otly]

I'm having the same problems but with a Oneplus Nord 2T.

[ChimaeraLaurie]

There was a firmware update today for my Charge 5 and it still will not connect to my Samsung Galaxy Flip. This is extremely frustrating.

[Bbrenner]

And the new one won't work either! Sent via the Samsung Galaxy Z Flip4, an AT&T 5G smartphone

[Cerberus22]

Known issue and nothing is currently being done about it. Fitbit Charge 5 not syncing with Galaxy Z Fold & Flip phones (piunikaweb.com)

[FeistyRed]

It would be fantastic if we could get SOME kind of response from Fitbit moderators. What progress has been made, if any?

I have received the latest update, yet I still cannot connect of my flip phone.

[rduke982]

I still have NOT received an update on my phone. I check my Google Play Store daily. This is getting to the point I'm about to box up my FitBit and send it to them.

[1stPetdrkoc]

I received the same update from Samsung, but first I received an update notification from Google. I can't remember the last time I saw a notification from Google for an update. I did that first then got the other a while later and did the Android update . Same result- still won't sync and sometimes the Bluetooth sees the Charge 5 and other times it does not. Also, new problem is that the Charge 5 is losing time. It's now 5 minutes behind the rest of the world since this morning.