Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[mikeshbike]

Not a bad idea since I just bought a new one to replace the gold finished one I had where the finish wore off in less than a year.  They did not care about that quality issue.  Got a black one as it should not wear off, but now it is almost useless without syncing.  Wish I could roll back the Android update on Samsung for awhile.  But maybe that wont work now.    Will try my husband's iPhone maybe.

[Cubby12]

Sorry, we are unable to room the the android update. I questioned samsung on that



Sent from my T-Mobile 5G Device

[sbrubin0]

So today I had another system update on my flip, and I updated the app, hoping everything was fixed, but still not synching

[JenAA]

Is there any news on the fix for this? It's been over a week now.

[Becons]

Was the first thing I did. Then went to forums and followed all directions that I found  that other people were told with same problem. And still nothing.

[SunsetRunner]

My post confirming that Garmin hardware works fine on the Z-Flip 3 got pulled down.

Way to go, Google. Y'all write garbage code, and then get all whiny and vindictive when your former customers point out whose hardware works after the OS update, therefore proving YOUR TEAM screwed up!

What an absolute joke. Can't wait for my Garmin to arrive tomorrow!

[Kazz80]

Same here I'm on my 3rd replacement but pointless as the same keeps happening 

I got told the same 

[Xof]

One more here experiencing the issue. I had the very same problem when I purchased my Luxe 8 months ago. And the support for hopeless. I had done ALL of the possible steps to fix the issue before contacting them, and the sarcastic lady on the other end of the line was even asking me for photos of my fitbit to ensure I had not left it on dnd or sleep. Seriously, one of the worst customer experiences. So now, I think we are stuck for weeks... There was another android update on my Zflip3 yesterday and I thought it would fix the issue from the previous one but no... By the way... my fitbit could connect very well to my old iPad2 (!) and I updated it to it s latest firmware after a factory reset (because hey, how can you do it when it won t connect to your phone...) but that did not fix the problem either. Frustrating, I think it s still under warranty so I will change for a different brand. Had enough of wasting my time with hopeless people.

[Kazz80]

Not working 3 new devices tried now from fitbit why can't I just get a refund? I would ig I'd got it in a shop!

[Steve_t100]

I'm reading through the comments and this has been an issue since late November? Seriously what bad business is this? Lol not everyone has 2 phones 

[matsmithlondon1]

Same issue for my girlfriend. She has a Samsung Galaxy Z Flip 3 and cannot use Fitbit Charge 5 any longer - very disappointed. Sync on mine (with Google Pixel) works fine.

Matt

[Steve_t100]

Of course it has to work for Google phones. That's there bread and butter. You'd think zflip phones and other galaxy's been on the market for some time they would know. This been an issue since late November where android 13 been rolled out and phones updated on its own or by the user. Nevertheless it's mind boggling.

[SunsetRunner]

Confirm, latest samsung update that just rolled out and Fitbit app update, issue persists. 

[Steve_t100]

Out of luck. Cancel the premium until otherwise. Known issue since late November, it's December 13 now. I suggest going to Samsung or any other one for reliability.

[Steve_t100]

If they flag your posts or mine because we are being truthful after days weeks or months with no reasonable solution that's sad. This is what the forums are about to "voice" I get that things do happen and usually Fitbit will post on twitter or FB to resolve an issue. They did NOT post about android 13 and Samsung gadgets failures. For them that's bad pr. On twitter DM they insulted my intelligence after 2 years you think I won't know how to reboot? Lol. If it's not connecting after that I ask questions. I get a response "rate our service" for what? What did you do help solve my dilemma? Lol none. What they should be doing is reimburssing the members paying premium on a proactive basis until it's resolved. They don't care about your health it's a business. 

[Bbrenner]

It's a business. You're right. However as a business they are obligated to do the right thing. Sent via the Samsung Galaxy Z Flip4, an AT&T 5G smartphone

[Kroonie]

I just bought a luxe and it doesn't connect with my Samsung z flip. Customer services said it was a known issue. When will this be fixed please?

[Becons]

Update to what I have done now. Got a new inspire 3  and So I can connect the new inspire3 to two other  phones and I can connect fitbit sense to my phone  but I can't connect the the new inspire to my phone.  It sees it but doesn't give me 4 digit pair code just hangs.

[SunsetRunner]

To confirm you have removed the fitbit device from the fitbit app and also unpaired the device in the phone's bluetooth settings.

[Becons]

Yes was one of the first things i did I just add a different fitbit to my phone and disconnected it 2 times the inspire won't connect after losing sync for no reason new one won't connect. Another phone can connect to it and disconnect and add original I have done this many times I know how to add a new and disconnect a device.  Something is bugged with this app and is being blamed on users.

-----------------

So another update the  new inspire 3 fail to connect it said on its screen but phone gives me number box for pairing then the red x fail goes away  on fitbit and gives number . Did nothing different. App says it had to update watch it goes really slow to update already I know this is going to fail and it does. It's now not sync and can get it to sync again on other phone that I connect it too doesn't do this and the other fitbit doesnt do this on my phone when i connect that one. Oh and now in phones Bluetooth options the inspire is connected again and it's connected even tho app says ots not.