Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Alkamiztk]

They have already fixed it.  The question is when will you receive the roll-out. 

[jamesgerboc]

Im not sure I understand. If true, why did their statement include confirmation of the issue and a promise of a fix "in early 2023?" Seems like the best thing would be to say they have a fix and an update is forthcoming, but further testing is needed, Thoughts?

I guess I find myself wondering why Fitbit didnt have access to Android 13 beta to test device compatibility before Android 13 was released. 

[SteveB-UK]

The fix that's being rolled out at the moment is an Android update from Samsung, and may simply be undoing whatever they changed in the previous update. At any rate once you get the update things work again as they did before. Many people have already got it and I'd assume that it will go to everyone in the next week or two.

The "early 2023" update refers to a new app version from Fitbit and would presumably fix the underlying problem. It seems from the comments from the fitbit representatives that they didn't know that Samsung was planning a fix and still don't know the rollout schedule hence they just carry on saying "early 2023", which could mean May ...

[SunsetRunner]

"They" haven't fixed anything. It's an issue with the Fold and Flip. Samsung is rolling out a fix. Fitbit has been mum on the issue other than the "early 2023" comment. 

[s-a-b-b]

the fix some are talking about is another update from Samsung, fitbit won't have a fix until "early 2023"

They probably did and didn't do anything about it, other devices are working just fine

[ClarkChris]

Oh great. Now my watch says it's Tue, Jan 3rd.  And no way to fix that without being able to sync.  What in the world would make it skip a day?

[Smugkitty]

When will there be an update so I can use my Charge5 with my Fold4 phone?

[LZeeW]

I saw an article in 9to5google that mentioned January, but no specific date is available.

[BlackThumbEDQ]

There was a comment somewhere on here (before Christmas) that they were aware of the problem & expected to have it fixed by end of January.

Apparently it's the Fold. I have a 3.

I have an old Android & an old iPhone that are wifi only. I put the app on there & sync my Charge5 to the old phone. Data is showing up in my account on the Fold3.

[Smugkitty]

Just now 01/02/2023 received an update to my phone (had to go to settings/update) and BOOMSHAKALAKA! It's working!

[UptownP]

I was searching how to cancel Premium when I saw you message and I'm back in step again!

[1stPetdrkoc]

I have the same problem. Mine turned yesterday to Mon, Jan 2. But, it had
been 5 min behind since mid-December. Also, my Charge 5 stopped
communicating with my Flip 3 BEFORE the Android update by Samsung. Waiting
for the Smasung update still- NJ, USA &on Verizon.

[aproudmom]

Mine also has the correct date, but 5 minutes behind.

[rduke982]

I have done every troubleshooting step imaginable. When should we expect to receive an update from Samsung or FitBit? 

[sutty61]

Seems that its being phased out gradually, the update that stopped the app
from working was beginning December here, the one that put it right again
was 28th December so about 4 weeks

[Naymerica]

It's already been almost a month for me!! Early 2023 is...WHEN?? That's way too vague, your developers need to make this their highest priority and give a **ahem** and get this fix deployed!

[LKG55119]

It has been way longer than that. Very annoying I thought it was the Fitbit and was going to buy a new one. 


Sent from Yahoo Mail for iPhone

[SteveB-UK]

In case people have missed the relevant posts, you should actively check for an OS update: Settings -> Software update -> Download and Install, it's faster than waiting for it to install automatically (although obviously only if the update is available).

[Vchanny]

I'm happy to see that I'm not going crazy.

I got the system update on my phone Dec 26th, a month after getting my new Luxe, and it stopped pairing that day.

I only noticed today because I was trying to look at my stats (yay news years fitness goals). What a bummer. I have a Samsung watch to help track, but it's not the same. I hope "early 2023" means January. 

[Jerry8719]

What is the status of the update to fix this issue?