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Feedback about Fitbit Versa - My experience

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‎10-29-2019 08:38 - last edited on ‎10-30-2019 13:41 by Fitbit Moderator

‎10-29-2019 08:38 - last edited on ‎10-30-2019 13:41 by Fitbit Moderator

I wouldn't recommend the Versa to anyone EVER! Fitbit has nice and helpful customer service 

and that is the only credit I can give to to Fitbit now because their products are lacking...especially the Versa. They replaced my first one that died. I had the NEW one for 2 months and the battery went bad. It was beyond warranty at this point and they offered me a 25% discount to be used on the limited purchase of another Fitbit.  What terrible company policy especially if you read the multitude of problems with the Versa in their help forums. I had syncing issues with the Versa from week 1. It would always lose connectivity  I've spent countless hours deleting, resetting, losing data, resyncing this device since I've had it. Now I'm out of a fitbit and definitely on the quest for a new brand of fitness tracker  Done wasting time and money on fitbit and issuing this to help others from doing the same!

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎10-30-2019 14:11

‎10-30-2019 14:11

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your device and the assistance that was provided by our Support team, I totally understand how you feel and how frustrating this matter can be for you. I'd like to let you know that Fitbit is always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared in your post is really appreciated and helpful for us to evaluate our procedures, and make sure that we are delivering what our users want and need.

 

Since you already contact our Customer Support team, my best advice for you at this moment will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your case with them. For a better understanding of the information that they provided, please check our warranty policies because they always refer to such information when it comes to a warranty-related process.

 

Don't hesitate to contact me back if you require further assistance, I'll be around.

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0 Votes

‎10-30-2019 20:03

In response to RicardoFitbit

‎10-30-2019 20:03

Thank you for your CANNED response. If you comprehended my initial post you would see how paragraph #2 of your generic response is completely inaccurate. 1st - I don't need to contact CS back because the outcome of my case was already established when I was told that the 2 month old replacement Versa was beyond the warranty.  Won't waste my money on a product that only has a 2 month life.  2nd - I think i already got the warranty policy loud and clear which is why i am ending my relationship with Fitbit products.

 

In further reflection of your response, if Fitbit was really concerned about striving to improve their products they would have willingly sent me a postage paid label per my request to send the faulty piece of junk back to them so they could perhaps use it for research and development to find out why it malfunctioned to truly strive to improve their products. Fitbit motto - just buy,  let it die, throw away and buy a new one!!!

You response just negated my original compliment of Fitbit's customer service!

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