So my wife and I each bought an Inspire 2 mainly because fitbit would include a 12 free subscription to Fitbit Premium. Much to our surprise we could only activate one free 12 month Premium membership. When we tried to activate the premium membership for the second Inspire we were told that we had already used the free 12 month subscription. That is not true. I contacted Fitbit support and they asked if we had a family Google Play account, we don't, and finally said that, because it is based on the Google Play account, that it may be because both of our Google Play accounts shared the same credit card. So I deleted the credit card from my wife's account, reset her Inspire 2, and tried to set it up again but it still wouldn't give her the free 12 months of Fitbit Premium. I have talked to Fitbit customer support 5 times and exchanged 6 emails with their "escalated" support team over the last 7 days and they will not correct this issue. So to honor what I told the last supervisor I am sharing this on Facebook and will be sharing this on Twitter too. Treat me right and I will tell everyone, treat me wrong and I will tell everyone. I did come up with a solution for this issue so I thought that I would share it with the community: I will be returning both Fitbit Inspire 2s and getting my money back. Too bad, my wife and I have worn Fitbits for the last 5 years...but not anymore due to poor customer service.
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