Feedback about phone compatibility

[Kmanners]

Like many I've recently experienced syncing problems between my phone (android 8.0.0.) and my fitbit Charge 4 (which is only a few months old) that were not there a few days ago.

The fitbit twitter system quickly came back with suggestions that try various things, most of which I'd tried before. Their final suggestion was that I find another device to use. I'm thinking of finding another watch supplier next time.

I think their message "We understand. While it might have run smoothly in the past with your phone, we can't guarantee that you'll not run into issues moving forward as we've yet to fully test your current phone" to mean we can cut you off without a service in minutes when we choose to and we just might.

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

 here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "

[Kmanners]

Isn't that a nice response?

"Your phone link worked last week but it doesn't now. Get over it".