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Fitbit app crashes on Samsung S20

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‎01-30-2021 01:31 - last edited on ‎01-30-2021 03:46 by Fitbit Moderator

‎01-30-2021 01:31 - last edited on ‎01-30-2021 03:46 by Fitbit Moderator

App freezes when I scroll down to older sleeping data (Android Samsung S20, Updated)

I cannot scroll down to older than 2 months. It freezes and crashes.

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎01-30-2021 03:45 - edited ‎08-30-2023 08:01

‎01-30-2021 03:45 - edited ‎08-30-2023 08:01

Hi there @SunsetRunner. Thanks for sharing the details about the issue you're experiencing. 

To better assist you and further investigate, can you please let me know if you receive an error message when the Fitbit app crashes? When was the first time you experienced this issue? Have you tried with a different phone?

While I wait for your responses, I'd suggest trying the steps below:

 

  1. On your phone settings, tap on Apps > Fitbit > Storage > Clear Cache.
  2. Go back one screen and tap on Force Stop.
  3. Uninstall and reinstall the Fitbit app from the Play store.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Try checking your sleep details one more time.

I’ve moved your posts to the Android App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎01-30-2021 03:45 - edited ‎08-30-2023 08:01

‎01-30-2021 03:45 - edited ‎08-30-2023 08:01

Hi there @SunsetRunner. Thanks for sharing the details about the issue you're experiencing. 

To better assist you and further investigate, can you please let me know if you receive an error message when the Fitbit app crashes? When was the first time you experienced this issue? Have you tried with a different phone?

While I wait for your responses, I'd suggest trying the steps below:

 

  1. On your phone settings, tap on Apps > Fitbit > Storage > Clear Cache.
  2. Go back one screen and tap on Force Stop.
  3. Uninstall and reinstall the Fitbit app from the Play store.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Try checking your sleep details one more time.

I’ve moved your posts to the Android App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes