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Female health tracker causing app to crash

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‎08-05-2019 00:58 - edited ‎08-05-2019 01:00

‎08-05-2019 00:58 - edited ‎08-05-2019 01:00

Hello, every time I open the female health tracker my app crashes and closes. No explanation as to why, and it's been going on for over 2 weeks now, meaning I cannot track anything because I can't  access it at all, and the web version doesn't have the tracker. Everything else on my app is working fine as usual but as soon as I open this tile it simply crashes and force closes itself.

 

I've searched the forum and cannot find any other posts about this, so apologies if there are.

This is very frustrating and the only thing that could have happened was that the app updated itself (not to the new Beta testing version, just a regular update). I haven't changed any settings myself and I haven't had any issues with any other functionality on the app or my Fitbit.

 

Is this a known issue? When is this likely to be fixed?

I assumed it might have been a bug in the latest version, but I thought that it would have been noted and fixed by now if so.

 

It was a very good feature and it's very annoying that I am unable to use it at all now, I really would like it back

Thanks

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‎08-05-2019 01:02

‎08-05-2019 01:02

It might be a known error. There's a thread on the IOS board that sounds the same at:

 

https://community.fitbit.com/t5/Female-Health-Tracking/iOS-app-crashing-Female-Health-tile/m-p/36184...

 

Perhaps it's affecting Android too? It's worth keeping an eye on it just in case as that's where fitbit are posting updates.

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