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Find Email Address?

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‎11-09-2016 16:38

‎11-09-2016 16:38

My daughter got a new phone and i strying to get her fitbit set up on it.  She hasn't been able to log in, and isn't getting the reset password e-mails so I'm wondering if she has the right e-mail address.  She still has her old phone and can get into the Fitbit ap, but I don't see anywhere it shows the e-mail address that she used.  How can I find that?

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‎11-09-2016 17:19

‎11-09-2016 17:19

Welcome to the forums @Girevik

 

contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-09-2016 17:19

‎11-09-2016 17:19

Welcome to the forums @Girevik

 

contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-09-2016 21:55

‎11-09-2016 21:55

Hello @Girevik,

 

If she still has her old phone and can get into the Fitbit App, it should be under Account and tap on her picture on the very top.  It should list the e-mail.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎05-19-2017 16:29

In response to Odyssey13

‎05-19-2017 16:29

There is no email address shown after tapping it!

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