05-17-2017 08:04 - edited 05-17-2017 08:06
05-17-2017 08:04 - edited 05-17-2017 08:06
As of yesterday, after an update, my step count has suddenly jumped as well as my active hours.
I know for a fact I did not do my 250 for some of my hours. After it began not counting them I quit doing them. There were at least 2hrs I didn't do any steps yesterday, was stuck at my desk, but it shows I made the 250.
Also, to walk around my front yard is/was around 370 steps. Last night after only a couple rounds it showed nearly 1500.
Hey, it looks good to my 'friends list' people but I know I'm making all those steps. What gives?
05-19-2017 14:01 - edited 05-23-2017 06:29
05-19-2017 14:01 - edited 05-23-2017 06:29
Hello @musicwielder!
Thanks for bringing this up. We definitely do not want steps to be tracked on their own, that would just undermine your actual achievements.
There are several things that could cause your Fitbit to overestimate how much you walk. Please consider the following:
Please let me know if none of the above could be the reason so that I can take a closer look.