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Firbit inspire 3

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‎09-30-2023 17:08

‎09-30-2023 17:08

The recent fitbit app update has crippled the application. Functionality that I paid for is now lost! Who do I contact about getting a refund?  🤬

Best Answer
7 REPLIES 7

‎09-30-2023 21:00

‎09-30-2023 21:00

Hi @SnappyJack  you can get a refund for any Fitbit purchased directly from Fitbit within 45 days from date of purchase with no questions asked. Fitbit Premium is not refundable.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-30-2023 21:59

In response to Odyssey13

‎09-30-2023 21:59

I don't think you get the point the application update is a bad one how do we get them to fix it go back to the old version new one is very bad

Best Answer

‎09-30-2023 22:01

In response to Odyssey13

‎09-30-2023 22:01

I don't think you get the point the application update is a bad one how do we get them to fix it go back to the old version new one is very bad

Best Answer

‎09-30-2023 22:35

In response to Ricksiconic

‎09-30-2023 22:35

Hi @Ricksiconic Fitbit just released this app and with all the posts on the forums, they must know some people aren't happy with the change. As for their changing it, that's for Fitbit to decide.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-01-2023 06:27

‎10-01-2023 06:27

I actually do!!  In speaking with fitbit support I was told that since Google now manages this app nothing can be done

Best Answer

‎10-01-2023 06:28

In response to Ricksiconic

‎10-01-2023 06:28

Duh.... 

Best Answer

‎10-01-2023 06:31

In response to Odyssey13

‎10-01-2023 06:31

Correct.  Also if you purchased your fitbit from some place othertha fitbit directly..

they provide refund to devices purchased from external retailers.

Best Answer