help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Firmware update screen stuck in the Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2017 10:59 - last edited on ‎11-02-2017 05:28 by Moderator Alum

‎10-29-2017 10:59 - last edited on ‎11-02-2017 05:28 by Moderator Alum

Just updated with the firmware update using the Android App. Says 10 mins to update but it has been running for an hour. Fitbit has updated but the app is locked in the update screen. Is there a way of rebooting the app without affecting the update?

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
4 REPLIES 4

‎11-02-2017 05:26 - edited ‎11-20-2017 09:32

‎11-02-2017 05:26 - edited ‎11-20-2017 09:32

Hello @peteblackfox, good to see you have joined to the Fitbit Community! Certainly this is not an expected behavior from your Fitbit app. If the issue persists by now perhaps force closing the app will do the trick to resolved the issue. If the installation on your tracker was successful, it shouldn't be affected the update by doing this:

 

Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

 

Let me know how it goes. I'll be around!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎11-09-2017 13:47

In response to RobertoME

‎11-09-2017 13:47

The app is back on but I haven't been able to sync for 5 days.

 

I have tried all the steps in a previous post. Restarted phone and fitbit. Bluetooth is working fine. Not in flight mode. All other apps and Bluetooth devices are off.

Connects just won't sync.

Best Answer
0 Votes

‎11-20-2017 09:36

In response to peteblackfox

‎11-20-2017 09:36

Hi there @peteblackfox, let me apologize since I've been absent from this thread for a while, I was reading you were experiencing issues to sync, so I would like to know how it goes so far? Is the issue still persisting since our last interaction?

 

In case it does, perhaps the following steps might give you some extra help, from what you have tried already: Having trouble syncing? (here's how to fix this).

 

See you later and for more help stay tuned to our Community!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎05-24-2018 06:28

‎05-24-2018 06:28

I left it in the charger, switched off screensaver on my phone so it wouldn't go into standby and put it next to the titbit. Took a while but eventually synced. Seems to be the sync is less effective without a full charge.
Best Answer
0 Votes