help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2019 21:50

‎08-12-2019 21:50

I'm unable to complete firmware update

Best Answer
1 REPLY 1

‎08-13-2019 10:02

‎08-13-2019 10:02

With what tracker? 

Do you get any error messages? 

Does anything happen? 

 

You say you can not complete, I'll assume that you can start the update. 

At what point does it fail? Is it when the phones screen turns off? If so as soon as the update starts, move the Fitbit app to the background. 

Best Answer