Fit bit not syncing tried everything

[Mazziewazzie]

I have just got a fit it charge2 for Xmas and I am not having any luck syncing it to my Samsung S4 or my laptop , please help

[SteveH]

Have you been following the start up guide that fitbit published for Christmas at https://community.fitbit.com/t5/News-Announcements/Holiday-Setup-Guide/m-p/1708814/thread-id/5986

If so, at what point do you get stuck?

If it won't sync to your phone (which is a supported model) or your laptop it suggests that the problem is with the fitbit. A good first step with fitbit issues is to restart it using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries though as it sometimes doesn't work

[ChelsAus31]

Connect fitbit pebble  to charger dock press button on back of dock 3 times within 5 seconds. Then replace in flex band and resync... worked for me... hope this helps