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Fit bit quit syncing

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‎09-09-2016 06:15

‎09-09-2016 06:15

Suddenly my fit bit charge HR quit syncing. It is not even 3 months old ! How is this issue corrected???


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1 BEST ANSWER

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‎09-12-2016 07:12 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

‎09-12-2016 07:12 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

Hey there @60biker. Great to see you around! 😄

Sometimes your tracker's bluetooth may get stuck as it happens with other bluetooth devices. What I can recommend for this situation is to restart your tracker. For your Fitbit Charge HR just put it to charge as you would normally do, then press and hold the button while charging for 10-12 seconds and your tracker will turn off and come back on with the Fitbit Logo and the  version number. After that, it's also worth turning offy our phone's bluetooth off and turning it back on and then just try to restart your tracker again and see how if it syncs without any problem.

Hope this helps and let me knwo if you need more help with this. Good luck!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

View best answer in original post

Best Answer
43 REPLIES 43

‎09-12-2016 07:12 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

‎09-12-2016 07:12 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

Hey there @60biker. Great to see you around! 😄

Sometimes your tracker's bluetooth may get stuck as it happens with other bluetooth devices. What I can recommend for this situation is to restart your tracker. For your Fitbit Charge HR just put it to charge as you would normally do, then press and hold the button while charging for 10-12 seconds and your tracker will turn off and come back on with the Fitbit Logo and the  version number. After that, it's also worth turning offy our phone's bluetooth off and turning it back on and then just try to restart your tracker again and see how if it syncs without any problem.

Hope this helps and let me knwo if you need more help with this. Good luck!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎09-12-2016 09:34

In response to FerdinandFitbit

‎09-12-2016 09:34

Fit bit will not sync.
I tried your suggestion and it WORKED! Thank you very much!!!
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0 Votes

‎09-15-2016 08:19 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

In response to 60biker

‎09-15-2016 08:19 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

Hi there @60biker, thank you for sharing that the instructions of my friend @FerdinandFitbit worked to resolved the syncing issues. It's nice to hear you are back on track!

See you around and stay awesome. Don't forget to participate in our Discussion boards.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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0 Votes

‎09-29-2016 19:22

In response to FerdinandFitbit

‎09-29-2016 19:22

wow!!! Thanks so much for your post! Ive had my tracker for about two years and never knew that it had an on off option.  I did what you said and it synched. YOU ROCK!! Thanks!

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‎09-30-2016 12:14

‎09-30-2016 12:14

will try this cos you this problem happens.a lot to me
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0 Votes

‎10-03-2016 08:30 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

In response to ali.whaea

‎10-03-2016 08:30 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

Hi there @jaida @ali.whaea, good to see you in the Community! 😄

@jaida, you're very welcome! 😄

@ali.whaea. Try that out and let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎10-03-2016 12:36

In response to FerdinandFitbit

‎10-03-2016 12:36

thanks so much! your tip worked & I haven't been having any more syncing
issues. yay! appreciate the assistance.
Best Answer

‎10-04-2016 07:17 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

In response to ali.whaea

‎10-04-2016 07:17 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

That's awesome news @ali.whaea 😄

I'm glad it's all working fine now. If you ever need more help, let me know and I'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎11-29-2016 09:21

In response to FerdinandFitbit

‎11-29-2016 09:21

Worked for me after a couple tries. Thank you so much! I also did not know you could turn it off.

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‎11-29-2016 10:34 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

In response to swann2duck

‎11-29-2016 10:34 - last edited on ‎03-02-2025 08:51 by Fitbit Moderator

Yay! I'm glad to hear that @swann2duck! 🙂

Anything else you may need, let us know. We'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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0 Votes

‎01-10-2017 07:10

‎01-10-2017 07:10

I followed the directions, and still not updating.  Tracker has reverted to Jan 1, and is not resetting.  Please help.  Devise is only 2 months old

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0 Votes

‎01-10-2017 07:13 - last edited on ‎03-02-2025 06:48 by Fitbit Moderator

In response to carasoup

‎01-10-2017 07:13 - last edited on ‎03-02-2025 06:48 by Fitbit Moderator

Hi there @carasoup! Great to see you in the Community Forums!

I can recommend setting up your tracker as a new device. For that, try to restart it again by following my instructions above and after that, open up the Fitbit app on your mobile device, go to the Account section at the bottom right corner and tap on "Set up a new device". Follow the on-screen instructions and see if this helps.

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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0 Votes

‎01-10-2017 07:21

In response to FerdinandFitbit

‎01-10-2017 07:21

It worked.  Thanks!

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‎01-10-2017 07:25 - last edited on ‎03-02-2025 06:48 by Fitbit Moderator

In response to carasoup

‎01-10-2017 07:25 - last edited on ‎03-02-2025 06:48 by Fitbit Moderator

Yay! Happy to hear that @carasoup! 

Anything else, let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎01-10-2017 13:04

In response to FerdinandFitbit

‎01-10-2017 13:04

 

Will this method also work for fitbit One? It appears that something has happened to the app, as both mine and my husbands fitbits will no longer sync at all. very frustrating, never had this issue previously. Hubby has a new charge 2. 

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0 Votes

‎01-11-2017 05:39 - last edited on ‎03-02-2025 06:36 by Fitbit Moderator

In response to shocolatmoose

‎01-11-2017 05:39 - last edited on ‎03-02-2025 06:36 by Fitbit Moderator

Hey there @shocolatmoose! Welcome to the Fitbit Community! 😄

I'd say that the same method or restarting your tracker and if that doesn't work to set it up as a new device will work. To restart your Fitbit One, put it to charge as you would normally do and while it's charging, press and hold the button for 10-12 seconds. This will make your tracker to turn off,  take it off the charger, press the button again and it will come back on and after that you can proceed with the rest.

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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0 Votes

‎01-11-2017 11:45

In response to FerdinandFitbit

‎01-11-2017 11:45

Yep, I got it to work. my husbands charge 2 wouldn't so we uninstalled it
and went to set it up as a new device and now it won't even pair with
Fitbit! thoughts?
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0 Votes

‎01-11-2017 12:13 - last edited on ‎03-02-2025 06:48 by Fitbit Moderator

In response to shocolatmoose

‎01-11-2017 12:13 - last edited on ‎03-02-2025 06:48 by Fitbit Moderator

Thanks for getting back @shocolatmoose!

Have you guys tried to restart his tracker? For restarting a Charge 2, put your tracker to charge as you would normally do. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.

After that, try to set it up again and see if this works.

Keep me updated!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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0 Votes

‎02-07-2017 18:31

In response to FerdinandFitbit

‎02-07-2017 18:31

I tried resetting my Fitbit alone. I've tried resetting my Fitbit and turning off my bluetooth on my phone. Neither one will allow my Fitbit to sync with my phone. I can sync if I connect it to my laptop. I would really like some help getting it fixed! I love my Fitbit when it is functioning properly! Please help me!!

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