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Fit bit stopped working

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‎04-11-2016 19:54

‎04-11-2016 19:54

I am unable to get my fit bit to come on. It also won't charge. I've tried to reset it by holding down the status button.
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‎04-12-2016 00:59

‎04-12-2016 00:59

It's not clear which fitbit model you have so I'm not sure you've restarted it properly. Here's the instructions just to make sure:

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

Also, note that the restart procedure doesn't always work first time so it might be worth trying it again a few times.

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‎04-13-2016 05:04 - last edited 3 hours ago by Fitbit Moderator

‎04-13-2016 05:04 - last edited 3 hours ago by Fitbit Moderator

A warm welcome to our new friend @Badams51 thanks for joining us! Woman WinkI noticed @SteveH  provided you with a great suggestion to help you resolve this. I'd like to add that you can also make sure your tracker is charging correctly by following the steps provided in this thread.

Let me know how it goes! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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