FitBit One not turning on

[Mafty]

I have a new FitBit One and just set it up and synced it. My device is not turning on at all.  It is fully charged.  I was able to read the 4 digit code they send you to set it up, but that was it.  When I press the button nothing at all is lighting up. Can anyone help me?  Thank you

[Odyssey13]

Hi @Mafty  the One was retired. Just curious as to where you found a new one. First thing to try is a restart of the device - click for directions.

[Mafty]

I have a brand new one, charged it, synced it, entered the 4 digit code they give you, and my device does not turn on at all.  I keep pressing the button on the device and it stays black.  Does not turn on. Please, if anyone has any ideas of what is occurring.  I'm eager to start using it.  TIA!

When was it retired, please??  I purchased it last year through Weight Watchers.

Moderator edit: updated subject for clarity

[Odyssey13]

I'm not sure when it was retired, but doing a quick search of the One forums, it seemed as early as Feb. 2018. Try the restart a few times. Generally a restart gets things moving along.

[starvingjeweler]

Did the battery show full right when you plugged it in ? 

Does it only power on if plugged in ?

Does it immediately shut off when removed from the charger? 

If so, you have a bad battery. No amount of power cycling or resetting will fix the issue.  

But how could this be? It was brand new?

It be.  Sorry. 

[JuanJoFitbit]

Hi @Mafty, it's great to see you in our Fitbit Community! Regarding the unresponsive screen and setup issues that your Fitbit One experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums. I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution 

@Odyssey13 @starvingjeweler thank you so much for your help and feedback guys!

I'll be around if any question arises.