help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FitBit alta wont sync suddenly on Oneplus 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2017 10:09

‎01-16-2017 10:09

Had my fitbit Alta synced to my Oneplus 3 for a couple of months but since the 14th January 17 it has suddenly decided it doesn't want to anymore. Tried all the suggestions in the community any help much appreciated.

Best Answer
0 Votes
1 REPLY 1

‎01-17-2017 17:12

‎01-17-2017 17:12

@Samsnowhite It's great to see you in the Fitbit Community! I was checking the list of supported devices and I was not able to find the OnePlus 3 listed. Only the OnePlus One. The strange thing is that you were using that device normally until now. For that reason, please try these syncing troubleshooting steps for Android devices.

 

Also, here is a feature suggestion for Fitbit to add that device under the list! Feel free to vote and comment on that suggestion.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes