Fitbit Alta HR Sync Issue

[Sudipta33]

Hi Team,

Started using Fitbit Alta HR. But its not syncing properly. Whenever trying to sync its showing "Your sync has been scheduled and will start soon" , but nothing happened after that. I have reinstalled the app and tried but NO LUCK. I have disconnected Bluetooth and re-paired but still same issue.   

Please suggest. 

Fitbit App version: 2.64

Android Version: 7

[RobertoME]

Hello @Sudipta33, welcome aboard to the Fitbit Community! I was reading your post and it seems you are experiencing syncing issues with your Alta HR.

I would like to recommend some troubleshooting steps additionally from what you have tried already; but before that, I'm wondering which versions of the Fitbit app you have installed in your Android?

There is  a new version that has started rolling out this week since we have received other reports of syncing issues under the version 2.64. For more details please take a look at this post: Syncing issues since 2.64 Android app update.

In the other hand for syncing issues, this post might give you some extra help: Having trouble syncing? (here's how to fix this).

Hope this get you back on track, I'll be around if you have other questions.

[Sudipta33]

Thanks for your response !

Fitbit Version is 2.65.1

Still getting the same issue. Every time I need to disconnect the Bluetooth and repair again to get it synced.

Please suggest. 

[RobertoME]

Hi there @Sudipta33, my apologies for my absences since our last interaction. There is a new version that I would recommend to review if is available for you. For more details review: Android app version 2.66 is now available - 2/5

Keep in mind this message is a bit common if you have all day-sync, since your app automatically will try to sync your information and if you attempt to do a force sync, due to the Bluetooth is busy, it will display the message you mentioned before.

If the issue continue to happen with the syncing process after you update the app or if you already updated to the newest version, try to reset the app:

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

See you around and stay tuned if you have other questions.