help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Alta hr not pairing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-24-2017 22:22

‎10-24-2017 22:22

All day today my Alta hr hasn't been syncing with any of my devices.  I keep getting a msg saying my tracker can't be found.  I have tried every trouble shooting option with no luck and have now deleted it from the app and have been trying to add it back again through "add a new device"  but again,  my tracker can't be found.  Any suggestions please. 

Best Answer
0 Votes
2 REPLIES 2

‎10-25-2017 05:36

‎10-25-2017 05:36

Was one of the things you tried a restart of the fitbit using the following procedure?

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

Best Answer
0 Votes

‎11-05-2017 13:13

In response to SteveH

‎11-05-2017 13:13

Hi Steve.  Yes I did that,  plus I deleted the tracker and set up a new one.  It is working at the moment but it took lots of attempts. 

Best Answer
0 Votes