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Fitbit Alta syncs to computer but not to phone.

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‎12-12-2016 14:05

‎12-12-2016 14:05

Hi everybody!

 

I just got a Fitbit Alta to replace my old charge.  I first tried to sync it to my Droid Turbo and whenever I entered the numbers it would tell me "problems connecting?" and never let me get any farther.  Anyways, I went to my laptop and connected it on there.  Everything went smoothly but it still will not sync with my Droid Turbo.  I have tried resetting both my phone and the fitbit, I have unistalled and reinstalled the app.  I have been through the troubleshooting and to no avail.  I really need it to connect to my phone as thats obvioulsy more handy for me.  I can get it to pair with my phone (through bluetooth).  Also, I have location on and the updated OS system.

 

Thank you for all your help!

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‎12-12-2016 14:22

‎12-12-2016 14:22

UPDATE: So I was able to get it to sync once I left wifi and switched the 3G.  So I guess maybe it was the Wifi?  The problem is that it is the wifi I use most often.  

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