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Fitbit App Won't Load - "Down for Maintenance?"

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‎02-10-2020 14:54 - edited ‎02-10-2020 15:36

‎02-10-2020 14:54 - edited ‎02-10-2020 15:36

My Fitbit Alta would not sync today unless I reset it each time I wanted it to sync. Then it wouldn't sync or even load - all of the little circles on the app were greyed out and kept spinning. I turned Bluetooth on and off, restarted the phone, did a "force stop" on the app - nothing worked. I finally deleted the app and reinstalled it, and now I'm getting a "down for maintenance" message and have not even been able to log in (I have the Android app). And yes, I have wi-fi and bluetooth turned on. Any advice?

 

P.S. - I found the solution, so I thought I'd add it here in case anyone else experiences this. I reset my router, and the problem was solved.

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‎02-12-2020 13:01

‎02-12-2020 13:01

Hi @MaryBoomer66, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and for the details that were shared in your post, your effort and patience troubleshooting this situation are appreciated. I'm really happy to know that after trying some steps your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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