Fitbit App crashes after update to 3.19.1

[SunsetRunner]

Updated my fitbit app yesterday to 3.19.1, now it crashes every time i try to open the exercise tab.

Android 10

Sony Xperia XZ2 Compact

Android Security Patch 1. April 2020

Google Play Sec Patch 1. March 2020

Fitbit Charge 3

Tried already:

- Logging out and into the app

- restarting the phone

- wiping cache

- wiping all user data on the phone

- reinstalling the app

Already sent you my system logs and a short description with googles built in error monitor.

For further questions please dm me.

[SunsetRunner]

@MarreFitbit @AlessFitbit @Fitbit

Please take a look into this crash.

I tagged you because you were the first Moderators associated with the update 3.19.1 or helping on this forum.

[aiysha33]

I'm experiencing the same issue as well.

only crashes when I try to use the exercise tab.

I hadn't updated  my app (used to affect the battery on my blaze when I updated. now have a versa 2).

then I thought doing the update would fix it. no avail. 

I report the issue to Google play every other time I try.

[Hashknife]

I am experiencing the same behavior.

[MJHRCO]

I started having this same issue at around 3 pm MST today.

[Karenames]

Same issue here. Only just started happening. Galaxy S6.

Only crashes out on activity tracker (exercise this week)

Tried everything suggested and nothing has worked

[davenprof]

I have the same error - which I first noted after my phone did an OS update on Thursday morning (Apr 23).  After that, I downloaded the recent update to Fitbit from the previous week (which hadn't yet installed) and the issue remained. 

[emily98683]

Also having this issue after the last update. I also tried all the same troubleshooting that the OP did (reinstalled the app on 4/23, cleared cache, restarted phone, turned Bluetooth off and on, tried all of those things in various combinations, etc.).

[Karenames]

Maybe one of the Fitbit moderators can advise.Sent from my Samsung Galaxy smartphone.

[Karenames]

All sorted, thank you very much.

[NDuncan87]

Wait, how was it fixed?

[aiysha33]

in that pink box at the top...

it said to.clear data in app settings. sign back in and it should work.

worked for me.

[Runforpizza]

How did you fix it?

[Karenames]

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

[Ruthsonfire]

When I go to do this it says it'll permanently delete all my data. Will it be reloaded once I log back in again? I don't want to loose all my data. 

[Iandeng]

Same here. Tried uninstalled and reinstalled the APP. Worked for 12 hours then it crashes everytime I tried open it. 4th day in a roll! Android user here. New to fitbit.