05-09-2020
03:12
- last edited on
05-12-2020
12:22
by
RicardoFitbit
05-09-2020
03:12
- last edited on
05-12-2020
12:22
by
RicardoFitbit
I bought a treadmill for lockdown and I have been using it everyday. I let it detect exercise sessions automatically and make sure I have one a day.
I was excited to get 4 weeks of perfect ticks but on my Android app it glitches every time I get to Sunday and what should be a perfect 4 lines of ticks. A few at the beginning of the first week randomly disappear. It is frustrating and it has happened every week for the last few weeks.
I don't have the same issue using the iPhone app on my iPad. Anyone else noticed this glitch?
Moderator edit: Subject for clarity
05-12-2020 12:21
05-12-2020 12:21
Hi @ParisCat, welcome to the Community Forums! Sorry for the delay in responding your post.
Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:
Keep me posted and let me know if you have any additional questions.
05-13-2020 05:53
05-13-2020 05:53
So this Sunday it finally didn't glitch again and correctly showed 4 weeks of perfect ticks. It was the first time since I started exercising consistently and hit 4 weeks, so I had the issue three weeks in a row.
I have a Xiaomi Redmi Note 5 Pro.