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Exercise tab glitches after 4 weeks of exercise

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I bought a treadmill for lockdown and I have been using it everyday. I let it detect exercise sessions automatically and make sure I have one a day.

 

I was excited to get 4 weeks of perfect ticks but on my Android app it glitches every time I get to Sunday and what should be a perfect 4 lines of ticks. A few at the beginning of the first week randomly disappear. It is frustrating and it has happened every week for the last few weeks.

 

I don't have the same issue using the iPhone app on my iPad. Anyone else noticed this glitch?

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

Hi @ParisCat, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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So this Sunday it finally didn't glitch again and correctly showed 4 weeks of perfect ticks. It was the first time since I started exercising consistently and hit 4 weeks, so I had the issue three weeks in a row.

 

I have a Xiaomi Redmi Note 5 Pro. 

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