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Fitbit App crashing on One Plus One when using "Track your exercise"

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‎11-02-2016 08:39 - edited ‎11-04-2016 01:53

‎11-02-2016 08:39 - edited ‎11-04-2016 01:53

Hello Everyone,

 

Fitbit App is crashing on my Android device One Plus One when i am trying to use "Track your exercise" in the app.

 

Already tried below.

* Uninstalling and reinstalling the App.

* Clearing App Data.

* Updating the App to the latest version.

 

Any suggestions please.

 

Thanks in Advance

Best Answer
1 BEST ANSWER

Accepted Solutions

‎11-05-2016 23:00

In response to greenwire

‎11-05-2016 23:00

If you are using Cyanogenmod, you might want to try changing the theme you are using. I was having the exact same problem connecting to Fitbit's "Track Your Exercise" tab via on my OPO. As part of my testing, I switched back to the Modern Theme and everything seems to be working again. 

View best answer in original post

Best Answer
8 REPLIES 8

‎11-03-2016 07:14

‎11-03-2016 07:14

Similar issue here crashes both on wireless network as well as on wifi when trying to access sport, i have submitted the report multiple times but seems like its of no use.

 

Device: OnePlus One 

Android Version: 6.0.1

Cyanogen OS version 13.1.2-ZNH2KAS3P0-bacon

FitBit device : Charge HR 

Firmeware version 18.122

 

I have tried log off log on still crashes when accessing sport

I have tried phone restart still crashes when accessing sport 

Best Answer
0 Votes

‎11-03-2016 19:06

‎11-03-2016 19:06

Same issue, stopped working with latest app version.

Oneplus One
Best Answer

‎11-04-2016 12:05

‎11-04-2016 12:05

I have the same issue as well. Tried the things mentioned above but didnt help either.

Device: OnePlus One
FitBit Charge 2
Best Answer

‎11-04-2016 13:33 - edited ‎11-04-2016 13:33

In response to Arnoux

‎11-04-2016 13:33 - edited ‎11-04-2016 13:33

Customer rep John has escalted this issue. It is going to be further researched and fixed. 

Best Answer
0 Votes

‎11-05-2016 23:00

In response to greenwire

‎11-05-2016 23:00

If you are using Cyanogenmod, you might want to try changing the theme you are using. I was having the exact same problem connecting to Fitbit's "Track Your Exercise" tab via on my OPO. As part of my testing, I switched back to the Modern Theme and everything seems to be working again. 

Best Answer

‎11-06-2016 07:03

‎11-06-2016 07:03

Changing the theme fixed the crashing issue.
Best Answer

‎11-06-2016 16:13

In response to Sirion

‎11-06-2016 16:13

Yup changing theme fixed the issue for me.

@Sirion wrote:

If you are using Cyanogenmod, you might want to try changing the theme you are using. I was having the exact same problem connecting to Fitbit's "Track Your Exercise" tab via on my OPO. As part of my testing, I switched back to the Modern Theme and everything seems to be working again. 

 

Best Answer

‎11-10-2016 08:20

In response to Sirion

‎11-10-2016 08:20

@Sirion wrote:

If you are using Cyanogenmod, you might want to try changing the theme you are using. I was having the exact same problem connecting to Fitbit's "Track Your Exercise" tab via on my OPO. As part of my testing, I switched back to the Modern Theme and everything seems to be working again. 

Changing theme fixed it for me, thanks.

Best Answer