Fitbit App crashing on One Plus One when using "Track your exercise"

[clubguy]

Hello Everyone,

Fitbit App is crashing on my Android device One Plus One when i am trying to use "Track your exercise" in the app.

Already tried below.

* Uninstalling and reinstalling the App.

* Clearing App Data.

* Updating the App to the latest version.

Any suggestions please.

Thanks in Advance

[greenwire]

Similar issue here crashes both on wireless network as well as on wifi when trying to access sport, i have submitted the report multiple times but seems like its of no use.

Device: OnePlus One 

Android Version: 6.0.1

Cyanogen OS version 13.1.2-ZNH2KAS3P0-bacon

FitBit device : Charge HR 

Firmeware version 18.122

I have tried log off log on still crashes when accessing sport

I have tried phone restart still crashes when accessing sport 

[SirH]

Same issue, stopped working with latest app version.

Oneplus One

[Arnoux]

I have the same issue as well. Tried the things mentioned above but didnt help either.

Device: OnePlus One
FitBit Charge 2

[greenwire]

Customer rep John has escalted this issue. It is going to be further researched and fixed. 

[Sirion · Accepted solution]

If you are using Cyanogenmod, you might want to try changing the theme you are using. I was having the exact same problem connecting to Fitbit's "Track Your Exercise" tab via on my OPO. As part of my testing, I switched back to the Modern Theme and everything seems to be working again. 

[SirH]

Changing the theme fixed the crashing issue.

[greenwire]

Yup changing theme fixed the issue for me.

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@Sirion wrote:

If you are using Cyanogenmod, you might want to try changing the theme you are using. I was having the exact same problem connecting to Fitbit's "Track Your Exercise" tab via on my OPO. As part of my testing, I switched back to the Modern Theme and everything seems to be working again. 

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[Sryder]

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@Sirion wrote:

If you are using Cyanogenmod, you might want to try changing the theme you are using. I was having the exact same problem connecting to Fitbit's "Track Your Exercise" tab via on my OPO. As part of my testing, I switched back to the Modern Theme and everything seems to be working again. 

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Changing theme fixed it for me, thanks.