help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-04-2016 00:17

‎11-04-2016 00:17

I'm so angry with the new update last night. Every time I sync I lose steps?? SO far I've lost around 26,000 steps?? Plus my fitbit doesn't match the dashboard???
It'sTERRIBLE!!!
Best Answer
0 Votes
1 REPLY 1

‎11-10-2016 07:16

‎11-10-2016 07:16

Welcome to the Forums @Marmitey. It's weird to hear that the update is taking away your steps. I recommend doing a force sync by following these steps from your Android Fitbit app:

 

1. Tap the tracker's tile

2. Tap Sync Now

 

In this way your information will get updated and you will be able to see your real stats.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes