06-01-2023
10:02
- last edited on
06-03-2023
12:05
by
RodrigoMFitbit
06-01-2023
10:02
- last edited on
06-03-2023
12:05
by
RodrigoMFitbit
I've had my Luxe for a couple weeks now, ever since the last app update, tapping on the Heart Rate tile no longer shows "Today's" graph. Example, today is Thursday and the latest graph it's showing is from yesterday. It used to show the a graph for the current day and updates it's as you go about the day.
Force stopping, clearing cache, restarting the Luxe and restarting the phone use to fix it temporarily but today, nothing works, including uninstalling and reinstalling. There is clearly something wrong with the app and the last update.
Moderator edit: Subject for clarity.
06-02-2023 01:08
06-02-2023 01:08
You've done all the right troubleshooting steps. If none of these have worked, it seems the issue might indeed be with the latest app update.
06-03-2023 12:04
06-03-2023 12:04
@Bozzdivine Thanks for your input.
@N7_Zer0 Welcome to the forums. Thank you very much for your post about the heart rate graph and the screenshot. It is true, I just checked my app and it only shows the data from the last days. There is no graph for today. It seems to be a general issue. @Bozzdivine does the same thing happen in your app? Let us see if other users experience the same. Thanks again.