Fitbit Charge 4 says download or update app

[Beula]

Can't seem to get this right.  I have all the latest version running. I can't use the fitbit for anything else. 

Anyone know what I can do? 

Moderator Edit: Formatting

[USAF-Larry]

@Beula, what version of the Fitbit app do you have on your phone?  To determine the version, open the Fitbit app, select profile icon to open the account screen, then scroll down to Help and Support link. When that page is opened, the top of the screen will display the version of the app.

[RicardoFitbit · Accepted solution]

Hi @Beula, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

@USAF-Larry Your support is appreciated.

Looking forward to your reply.

[Beula]

I've got it working now.
Thank you

Buela

[RicardoFitbit]

You're welcome @Beula, thanks for your reply.

I'm happy to know that the issue was solved after trying the troubleshooting steps that were shared on my previous post. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you!

[rainplease]

This did not work for me. I purchased a new phone, Google Pixel 6 Pro. For the life of me I can't get it to connect. I am a software developer and pretty nerdy. I have uninstalled/reinstalled the software twice, tried another device, restarted the phone and the watch numerous times. I really don't know what else to do. 

[Julia1302]

Hey,

what am I supposed to do when when it's not working. I already tried out a couple of times and it's still not working.

Last time they told me to get a new Fitbit, bit I don't want to do that again....

If you could help me I would be really thankful.

[Dingledoodie]

As with @rainplease, this solution hasn't worked for me. I tried the suggested "Best Answer" (and variations of it) several times a few months ago when I had a Pixel 5. I gave up.

I've been laid up with an injury since but want to get running again. I now have a Pixel 7. However, having downloaded the app onto my phone today (and rebooting my Fitbit Charge 4), I'm in the same position I was months ago. I get to the part where I type in the four digit code, then the phone app states that it's taking longer than usual to connect but it's "on it". And the message on the Fitbit states to "Download or update the app..."

It was a fresh install of the latest app, onto a just switched on phone.

I've since repeated your instructions three times to no avail.

Help???

[BnVzMom]

I finally figured it out after five friggin days!!  I have a Charge 4 and an iPhone.  Worked perfectly for a year and then I got a Charge 5 and didn't like it all (gave to husband). So I went back to my Charge 4 and BAM unable to resync keep getting the Download App.

1) Clear user data on fitbit (go into the settings and clear user data)

2) Once fitbit data is clear you'll get a smiley face.

3) Connect Fitbit to laptop with charger

4) Go into Fitbit app on phone and it'll begin synching.  You lose your data but at least the **ahem** thing works again.  I seriously did everything including clearing cache from the iphone, removing all bluetooth devices, etc.

[RodrigoMFitbit]

Hello everyone! @Dingledoodie @BnVzMom Thanks for your posts about the Charge 4. 

@Dingledoodie Does your phone find the Charge 4 during setup? Or not at all? Which Android device do you have? What have you tried so far?

@BnVzMom I appreciate you sharing the steps you took to get your Charge 4 set up again. I am just wondering, how did you access the Charge 4 settings? Usually it only shows the message "download app..." in a loop. That would definitey help others. Thanks in advance.