09-13-2020
16:55
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09-16-2020
22:49
by
RicardoFitbit
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09-13-2020
16:55
- last edited on
09-16-2020
22:49
by
RicardoFitbit
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After the latest Android app update (late Aug) I am no longer able to see the step count, stair count, etc. It's just a white screen. It shows the sleep and all the other information but it's the primary things that seem to be missing. If I click on the step count for example, it shows me the bar graph and numbers but the app is clearly not working correctly. I have unpaired the Versa, repaired, uninstalled, reinstalled, and I even went as far as to factory reset BOTH my Versa and my phone! HELP!!
Moderator Edit: Clarified subject

09-13-2020 19:10
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09-13-2020 19:10
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Which phone do you have and is it on the list of compatible devices? click to see
You try anything here on the article for trouble syncing? see if any of this helps - click to read

09-16-2020 08:37
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09-16-2020 08:37
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Have you tried stopping the Fitbit app, or clearing the Fitbit cache or restarting the phone?

