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Fitbit App not showing tiles

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‎09-13-2020 16:55 - last edited on ‎09-16-2020 22:49 by Fitbit Moderator

‎09-13-2020 16:55 - last edited on ‎09-16-2020 22:49 by Fitbit Moderator

After the latest Android app update (late Aug) I am no longer able to see the step count, stair count, etc.  It's just a white screen.  It shows the sleep and all the other information but it's the primary things that seem to be missing. If I click on the step count for example, it shows me the bar graph and numbers but the app is clearly not working correctly.  I have unpaired the Versa, repaired, uninstalled, reinstalled, and I even went as far as to factory reset BOTH my Versa and my phone!  HELP!!

 

Moderator Edit: Clarified subject

newrivermom | Alta, Versa SE, Aria 2
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‎09-13-2020 19:10

‎09-13-2020 19:10

Which phone do you have and is it on the list of compatible devices? click to see

 

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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‎09-16-2020 08:37

In response to Odyssey13

‎09-16-2020 08:37

Have you tried stopping the Fitbit app, or clearing the Fitbit cache or restarting the phone? 

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