04-20-2021
03:40
- last edited on
04-21-2021
04:43
by
WilsonFitbit
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04-20-2021
03:40
- last edited on
04-21-2021
04:43
by
WilsonFitbit
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Hi all 👋 I bought a charge 4 earlier this morning and the app is not updating, just keeps saying pending on phone? Anyone else having problems thank you in advance 🤗
Moderator edit: subject for clarity/format
Answered! Go to the Best Answer.

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04-21-2021 04:42
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04-21-2021 04:42
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Hello @Shar007. It's great to see you around!
Thank you for the detailed information. This is odd and not expected, but I'd like to confirm if you have tried to update the App by following the steps below:
1. Open the Play Store app.
2. Tap the menu icon in the top left.
3. Tap My apps & games. If the Fitbit app has an update, you’ll see it in the Updates list.
4. Tap Update.
If that is the case, then I recommend restarting your mobile device and try to perform the update one more time. If it fails, then please try to update it using your cellular data instead of Wi-Fi or vice versa.
On a side note, I've moved your post to another board to keep our forums organized.
Hope this helps.

04-21-2021 04:42
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04-21-2021 04:42
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Hello @Shar007. It's great to see you around!
Thank you for the detailed information. This is odd and not expected, but I'd like to confirm if you have tried to update the App by following the steps below:
1. Open the Play Store app.
2. Tap the menu icon in the top left.
3. Tap My apps & games. If the Fitbit app has an update, you’ll see it in the Updates list.
4. Tap Update.
If that is the case, then I recommend restarting your mobile device and try to perform the update one more time. If it fails, then please try to update it using your cellular data instead of Wi-Fi or vice versa.
On a side note, I've moved your post to another board to keep our forums organized.
Hope this helps.

04-21-2021 04:51
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04-21-2021 04:51
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04-26-2021 09:17
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