Fitbit App not updating

[Shar007]

Hi all 👋 I bought a charge 4 earlier this morning and the app is not updating, just keeps saying pending on phone? Anyone else having problems thank you in advance 🤗

Moderator edit: subject for clarity/format

[WilsonFitbit · Accepted solution]

Hello @Shar007. It's great to see you around! 

Thank you for the detailed information. This is odd and not expected, but I'd like to confirm if you have tried to update the App by following the steps below: 

1. Open the Play Store app.
2. Tap the menu icon in the top left.
3. Tap My apps & games. If the Fitbit app has an update, you’ll see it in the Updates list.
4. Tap Update.

If that is the case, then I recommend restarting your mobile device and try to perform the update one more time. If it fails, then please try to update it using your cellular data instead of Wi-Fi or vice versa. 

On a side note, I've moved your post to another board to keep our forums organized. 

Hope this helps. 

[Shar007]

Ok thanks for your help 👍

[WilsonFitbit]

@Shar007 It's been a pleasure! 

Have a great day!