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Fitbit App not working

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‎02-27-2016 20:59

‎02-27-2016 20:59

I purchased a FitBit Charge HR yesterday, and I installed the FitBit app on my Note 4. When I open the app, and click 'Join Now', it doesn't do anything. I have tried uninstalling the app and trying again, but nothing is working. Please help!
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‎02-28-2016 01:45 - edited ‎02-28-2016 01:46

‎02-28-2016 01:45 - edited ‎02-28-2016 01:46

Hi @AudumnMist

 

Moved this thread from the Charge HR to the Android section since being a app related issue & increases the chance of getting a solution.


Wishing a wonderful day

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‎03-08-2016 03:32

‎03-08-2016 03:32

Welcome to our Community @AudumnMist! Hope you're doing great! Cat WinkThank you so much for your help @SunsetRunner! Woman WinkMmmmhhh this is weird, I'd suggest you verify the following:

 

1. Your Internet connection is working correctly.

2. Bluetooth is enabled in your Android settings. Bluetooth also must be enabled within the Fitbit app. You can check this by tapping the menu button and selecting Device Settings. 

 

Once you have verified the above please do the following: 

1. Reboot your Android device. 
2. Uninstall and reinstall the Fitbit app one more time and try setting up again. 

 

I really hope this works, let me know the outcome! Cat Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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