Fitbit App - the app is stucked.

[2Young2BThis0ld]

A few weeks ago, the Android app for my Fitbit started to "hang" when I opened it and the auto sync started up, or when I did a manual data sync. This is not a consistent problem, but happens after I've done several syncs -- either after a few days of use, or after multiple activities (maybe over the span of only a day or two) -- but once it happens, it keeps happening, even if I close the app, then re-open the app. Once this happens, the only thing I've found that works is to either do a "Force stop" of the Android app, or restart my phone -- after either of those actions, the sync works fine again ... for a while. It happens again after a few days of use, or after multiple activities (maybe over the span of only a day or two)..

Moderator edit: updated subject for clarity

[amymurray122]

I've been having the same issue. I hope it's fixed soon.

[MaCrisGBFitbit]

Hello @2Young2BThis0ld and @amymurray122!  It’s nice to see you around!

Thank you for sharing the details about your app that is stucked every so often.

• Have you confirmed that your app is updated to the latest version? The current version is 4.58; if you haven't received the update yet, please wait a few days. 
• Also, please check that your mobile phone does not have any available updates; if it does, you must complete them. 

[2Young2BThis0ld]

I don't have that version yet, but I always update my Charge 6 and my
Samsung Android phone to the latest version of the Fitbit software. I have
4.57 on my phone now.

[MaCrisGBFitbit]

Hi @2Young2BThis0ld! Welcome back.

Thanks for your reply.  In that case, I suggest you wait a few days to receive the new update for your app.

Thank you for keeping everything updated.

[2Young2BThis0ld]

I now have the latest version of the Fitbit app (4.58) on my phone, and the "lock up" issue hasn't happened -- I think. Honestly, I'd gotten so accustomed to doing the "Force stop" and re-open for the app when it hung, that I may have done this a time or two since I updated the app and I just don't remember! However, it seems like maybe the problem has been "fixed".
I'll post again if/when the lockup problem recurs.

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Fitbit Moderator McCrisGBFitbit, whether it was you or some other Fitbit moderator who is referenced in my original post:

"Moderator edit: updated subject for clarity"

Whoever did it, the "subject" of this thread now reads as "Fitbit App - the app is stucked."

Seriously??????  "the app is stucked" ?????????????????
Could you (or some other moderator) please fix this to "the app is stuck" ?????????????????????????

I really, REALLY dislike a post with my tag associated with it, especially when I started the thread, that reads soooooo poorly. Fix this, please.

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Is your "lockup" problem fixed now?

Mine seems to have stopped when I updated to the latest version of the app (4.58, I think).