Fitbit App (v3.84.1 ) constantly crashing

[PeterT]

Today the android app (both the current version 3.84.1 and previous build [unknown version]) crash repeatedly when I select the "gear" symbol on the top left to view available devices.

The expected list pops up and then the app shuts down.

My account was migrated to a Google account earlier this week.

This is on a Pixel 6a running Android 13, June 5, 2025 update, build TQ3A.23060605.010.

Moderator edit: Subject for clarity.

[DonnaMG]

Mine worked fine this morning & then started crashing this afternoon on my Samsung S22+. I'm using my Fitbit account sign in. The app updated after this started happening. I have not gotten the software update at this point.

[PeterT]

Just want to report that although nothing changed on my end, today (Thursday) the app is working correctly.

[DonnaMG]

Mine is working today as well. 

[RiekoC]

Hello @PeterT & @DonnaMG 

I'm so glad to see that your Fitbits are back to working normally. 

Apparently, there were sync issues for Fitbit users who switched to Google login due to a Google server issue. Thankfully, the issue was resolved yesterday (28 Jun 2023). 

[OldFogey]

Are you still on version 3.84.1? I updated to this yesterday, but the play store now only shows the previous version. 

[DonnaMG]

Hhmm, I'm on 3.83.1

[PeterT]

Still on 3.84.1 but I only see 3.83.1 in the store.

[DonnaMG]

My mistake. I am on 3.84.1 and see that the store shows 3.83.1. Weird. Anyway, mine is working today and I migrated to using my Google account this morning.

[RodrigoMFitbit]

@PeterT Welcome to the forums. @DonnaMG @OldFogey @RiekoC Nice to see you in the forums again. 

@RiekoC Appreciate your input!

@PeterT @DonnaMG Thanks for reaching out about the Fitbit app and reporting the situation. I am glad read everything is back to normal again. Thanks for keeping us updated. 

@OldFogey Recently many version of the app have been launched. Usually they are launched in waves for testing. I assume you may have gotten the latest version and then it was pulled back after testing. I suggest you keep the version you have installed until the Google Playstore lets you update the app. Is your Fitbit app also crashing?