Fitbit Charge 2 No Longer Syncing

[Marko88]

Hi All

I updated the firmware on my Google Pixel the other day and since then my Fitbit Charge 2 has not been connecting to my device. Been working fine since I bought it up to this point. I have tried restarting my device, Bluetooth, app and reinstalled the app. Even tried to repair my device which was a draft idea as it doesn't connect at all now. Anybody got any ideas?

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello @Marko88, nice to see you have joined the Fitbit Community! I saw you have tried a few troubleshooting steps so far. At this point since your tracker is not longer pair the only alternative is to give it a try to the following steps a few attempts in a row.

make sure of the following requirements:

• Power Saving Mode is turned off on your device. This mode frequently causes the device to disable Bluetooth. 
• (Version 6.0+ only) You have location services turned on and the Fitbit app has permission to access your location.

Once you have reviewed the previous bulletpoints, lets proceed to do the following:

1. Turn your tracker off and back on using the instructions in this post.
2. Try the setup process again. Directions can be found here in case you need them.
3. If you can't set up after a restart, reboot your mobile device (turn it off and then back on, try the steps from this post. the scenario is different but the steps will apply to this issue too)
4. Try setting up your tracker again.
5. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

As I mentioned before, try the steps a few times in a row to make it work.

Keep me updated how it goes, I'll be around if you need additional help.