Fitbit Charge 2 Not syncing

[JSully2]

My FitBit Charge 2 just started not syncing with my Android phone?  It keeps saying it's been scheduled and will start soon and never does. The battery is full?  What's wrong?  I plugged it in to recharge and did a restart, but that didn't seem to help.

[RobertoME · Accepted solution]

Hello @JSully2, good to see you have joined to the Fitbit Community. If you are having issues to sync your Charge 2, give it a try to this post for more help: Having trouble syncing? (here's how to fix this).

Hope this helps and let me know how it goes

[JSully2]

Thanks.  I was somehow able to get it syncing again.  I did a restart and a few other things and it's working correctly now. There also seems to have been an update recently it now says "Community" rather than "friends" so I don't know if that was affecting the syncing.  Anyway, it's working properly now.

[RobertoME]

Hi there @JSully2, I'm glad to hear your tracker is syncing again. The new feature you are mentioning "Community" it's a new feature available for users located in the US.

This a central place where users feel empowered to achieve their goals by connecting to friends, other like-minded people, and Fitbit in a trusted environment that feels motivating, supportive, and inspiring. You can share content and get support as they work toward health, wellness, and fitness goals.

Rest assure this wont affect the syncing process at all; although if the app was running in an oldest version, then is possible this was the reason of the issue you experienced.

See you around and stay awesome!