Fitbit Charge 2 does not get to start up screen but already on and can't pair to Fitbit app

[DinnaG]

I have a used charge 2 tracker that does not show the start up screen. I can't get past the first step to pair the tracker to my app on my android

Moderator edit: Subject for clarity.

[charleskn]

@DinnaG When you plug the tracker in to the charger, do you see the display show that it's charging? If so, try restarting the tracker.

https://help.fitbit.com/articles/en_US/Help_article/1186.htm

Good luck. I hope this helps.

[RodrigoMFitbit · Accepted solution]

@charleskn Thanks for your advice. 

@DinnaG Welcome to the forums. I will gladly help you set up your Fitbit Charge 2. 

Thanks for the explanation. What is the start up screen you are referring to? The one that says that you should download the Fitbit app? What is shown on the Charge 2 screen? Do you receive an error message? If so, please share what it says. I recommend you take a look at this article: Why can't I set up my Fitbit device?. Here you find tips for this situation. Which smartphone are you using to set up your Charge 2? Thanks in advance. 

[charleskn]

@DinnaG were you able to get your Fitbit connected and working?